Bilingual Customer Service Representative (CSR)

OXARO Inc.; Ottawa; On-site; CAD 23,000 - 28,000; Full time

Benefits offered by this job

Benefits

Job summary

OXARO Inc. in Ottawa, ON, is seeking a customer-focused agent to respond by phone, chat and email about government programs. You will guide applicants through forms, explain processes, and provide clear, professional support, using training materials supplied by OXARO.

The role requires 1–2 years in customer service or call centers, strong English/French communication, and a current or eligible Reliability clearance. On-site work in Ottawa with paid hourly compensation and benefits is offered.

Qualifications

• 1-2 years of customer service experience.
• 1-2 years of call center experience is an asset.
• Experienced in using Microsoft Office Suite, with a focus on Excel.
• Currently residing in the Ottawa-Gatineau region and eligible to obtain a Government of Canada Reliability clearance.
• Excellent verbal and written communication skills in English and French.
• High school diploma or equivalent.

Responsibilities

• Receive and respond to inbound inquiries about government programs by phone, chat, and email.
• Provide clear and accurate information about programs to individuals.
• Assist people with contract-dependent tasks such as filling out forms and compiling information on their behalf.
• Offer professional and empathetic support while guiding inquiries through processes.
• Understand and explain details about programs and contracts, using training and support materials supplied by OXARO.
• Demonstrate the ability to meet key performance indicators and follow established procedures and policies for communication.
• Perform basic data entry tasks as required by specific contracts.
• Responsibilities may evolve over time based on future acquired contracts.

Skills

Customer service

Call center

Excel

Bilingual English/French

English writing & communication

Education

High school diploma

Tools

Microsoft Office

Job description

Location: Ottawa, ON (On-site)

Security Clearance: Reliability (or eligibility to obtain)

Vacancy Status: We are accepting applications for anticipated openings.

Hourly Pay: $18.00/hour, plus benefits

About Us

Where people, processes, and technology align – that’s the OXARO effect. We provide customized digital operations and cloud, digital, and organizational transformation consulting services. OXARO focuses exclusively on bringing the Canadian public sector leading tools and technologies while upholding stringent security, privacy, and compliance regulations. OXARO is a joint venture by Raymond Chabot Grant Thornton and Doane Grant Thornton, member firms of Grant Thornton International Ltd., active in some 150 countries worldwide. Based in Ottawa, Ontario, our team of 150+ experts empower the Canadian public service in providing our citizens with dynamic solutions from modern government.

Role

Join a dynamic team where you’ll make a real impact by helping people navigate important programs and services. In this role, you’ll respond to questions via phone, chat, and email, offering clear guidance and friendly support. You’ll assist with forms, explain processes, and ensure every interaction is smooth and professional.

Day-to-Day Responsibilities

• Receive and respond to inbound inquiries about government programs by phone, chat, and email.
• Provide clear and accurate information about programs to individuals.
• Assist people with contract-dependent tasks such as filling out forms and compiling information on their behalf.
• Offer professional and empathetic support while guiding inquirers through processes.
• Understand and explain details about programs and contracts, using training and support materials supplied by OXARO.
• Demonstrate the ability to meet key performance indicators and follow established procedures and policies for communication.
• Perform basic data entry tasks as required by specific contracts.
• Responsibilities may evolve over time based on future acquired contracts.

What You Bring To The Table

• 1-2 years of customer service experience.
• 1-2 years of call center experience is considered a significant asset.
• Experienced in using Microsoft Office Suite, with a focus on Excel.
• Currently residing in the Ottawa-Gatineau region and holding, or being eligible to obtain, a Government of Canada Reliability clearance.
• Excellent verbal and written communication skills in English and French.
• High school diploma or equivalent.

Why Join Us?

• Make an Impact: Play a key role in modernizing Canada's public sector and see the direct impact of your work on our communities.
• Career Growth: As a fast-growing company, we offer significant opportunities for professional development and career advancement.
• Collaborative Culture: Join a supportive and collaborative team where your ideas are valued and you can learn from some of the best in the industry.
• Challenging Projects: Work on a variety of interesting and complex projects that will keep you engaged and continuously learning.

AI Disclosure

We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed by our recruitment team.

OXARO is committed to fostering an inclusive, equitable and respectful workplace where every individual feels valued and empowered to contribute their best. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities. We are dedicated to ensuring a fair and unbiased recruitment process and welcome applications from members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities and members of visible minorities.

Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.