Customer Support Associate (Long term Contract)

Aerotek; Markham; On-site; CAD 45,000 - 55,000; Full time

Job summary

Aerotek has an immediate opening for a Temporary HR Assistant (Customer Support Associate) in the Mississauga, ON office. This contract position offers the potential to become permanent. The role focuses on customer support for contractors and clients, ensuring accurate payroll and benefits handling. Candidates should have a BA/BS in Human Resources, Business, or Accounting, along with 2+ years in customer service. Key responsibilities include managing payroll processes, timecard audits, and customer service inquiries.

Qualifications

• 2+ years experience in a customer service related position.
• Ability to prioritize, organize, problem solve and meet deadlines.

Responsibilities

• Ensuring front office customer service (telephone and reception desk).
• Completing internal payroll.
• Managing timecard audit and collection.
• Resolving payroll and invoicing issues.

Skills

Customer service skills

Time management

Problem-solving

Effective communication

Education

BA/BS degree in Human Resources, Business, or Accounting

Job description

Overview

Aerotek has an immediate opening for a Temporary HR Assistant (Customer Support Associate) in the Mississauga, ON office. This is a contract position with the possibility of transitioning into a permanent role.

The Customer Support Associate (CSA) is responsible for ensuring customers (contract employees, clients, local sales teams) receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting-related issues.

Responsibilities

• Ensuring front office customer service (telephone and reception desk).
• Completing internal payroll.
• Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
• Time and audit billing report audit.
• Managing the distribution and explanation of expected and actual commission numbers.
• Resolution of all spread and commission related issues.
• Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
• Managing the Unemployment Process including claims and hearings.
• Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
• Managing the processing of payroll (sort, stuff and mail).
• Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.).
• Managing all filing.
• Ensuring an adequate supply of Pre Employment Packets are on hand.
• Completing pre employment paperwork with contractors.
• Managing contractor and internal benefits program.
• Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
• Audit of New Starts reports.
• Managing the HR folder process.
• Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
• Managing the use of DHL or FEDEX.
• Ensuring the timely processing of Tax Credit Forms.
• Ensuring adequate levels of administrative and galley supplies.
• Managing P Card account.

Supervisory Responsibilities

To ensure the highest level of customer service, the CSA must carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.

Education and/or Experience

• BA/BS degree in Human Resources, Business, or Accounting preferred.
• 2+ years experience in a customer service related position.
• Ability to prioritize, organize, problem solve and meet deadlines and goals.
• Ability to communicate effectively and provide proper follow up.