Bilingual Customer Service Representative

BlueSky Personnel Solutions; Oakville; On-site; CAD 45,000 - 50,000; Full time

Job summary

BlueSky Personnel Solutions in Oakville is hiring a Bilingual Customer Service Representative to support corporate clients. This full-time, on-site role offers a salary of $45K-$50K and a focus on building relationships, cross-selling, and efficient account management.

You will handle online ordering, portal management, inventory coordination, and collaborate with sales and operations. Fluency in English and French, a post-secondary diploma, and MS Office skills are required.

Qualifications

• Bilingual in English and French (written and spoken) is required.
• Post-secondary diploma or equivalent practical experience.
• Previous customer service or sales support experience, ideally within technology sectors.
• Proficiency with MS Office tools.
• Strong problem-solving, organizational, and time-management skills.
• Willingness to undergo a criminal background check.

Responsibilities

• Provide dedicated account assistance to corporate clients to cultivate relationships and client retention.
• Identify cross-selling and upselling opportunities to deliver tailored solutions.
• Assist business clients with online ordering systems, account inquiries, and portal management.
• Resolve client account, order, and billing inquiries in a timely and professional manner.
• Oversee inventory allocation and stock management relative to incoming client orders.
• Collaborate across operations and sales to maintain operational efficiency.

Skills

Bilingual English/French

Customer service experience

Problem solving

Organizational skills

Time management

Sales support

Education

Post-secondary diploma

Tools

MS Office

Job description

Our client located in Oakville is seeking a Bilingual Customer Service Representative to add to their team.

Our client offers:

• Competitive salary $45K-$50K
• Working hours: 8:30 am to 5:00 pm (Monday to Friday)
• Full-time, On-site opportunity in Oakville
• Structured ongoing professional training (online, in‑person, and hands‑on)
• Collaborative, fast‑paced environment within a growing technology sector

In this role, you will be responsible for:

• Providing dedicated account assistance to corporate clients to cultivate strong customer relationships and client retention.
• Identifying cross‑selling and upselling opportunities to deliver tailored product and service solutions to existing accounts.
• Assisting business clients with online ordering systems, account inquiries, and portal management.
• Resolving client account, order, and billing inquiries in a timely and professional manner.
• Overseeing inventory allocation and stock management relative to incoming client orders.
• Collaborating across operational and sales departments to maintain operational efficiency.

The ideal candidate will have:

• Fluency in both English and French (written and spoken).
• Post‑secondary diploma or equivalent practical experience.
• Previous customer service, sales support, or account coordination, ideally within technology or related sectors.
• Technical aptitude with solid proficiency in MS Office tools
• Strong problem‑solving capability
• Demonstrated organizational and time‑management capabilities.

Please note: the selected candidate will undergo a criminal background check.

AI Disclosure: We utilize AI-powered tools on job posting platforms for the initial screening and ranking of applications based on job‑related criteria. AI technology is also employed in our recruitment process to streamline and facilitate interview scheduling and note‑taking. It is important to note that AI is not used for making final hiring decisions.

Type of Vacancy: This posting is for an existing vacancy.

BlueSky Personnel Solutions is an equal opportunity employer who welcomes resumes from all interested. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact BlueSky Personnel Solutions.

We thank you in advance for your interest, however, only those selected for a pre‑screen and/or an interview will be contacted.