Customer Service & Admin Coordinator — Onsite

Express Employment Professionals - Cincinnati East; Oakville; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Benefits

Paid vacation

Job summary

Express Employment Professionals (Mississauga South) seeks a Customer Service and Administration Coordinator in Oakville, onsite, to support customers and operations. The role provides exceptional service via phone, email, and online channels, while assisting with administrative, financial, and tradeshow coordination tasks.

You will maintain HubSpot CRM records, prepare purchase orders, process invoices, and collaborate with Finance on payments.

Qualifications

• Post-secondary education in Business, Marketing, Communications or related field.
• 1–2 years of experience in customer service, administration, or coordination.
• Strong communication, organization, and multitasking skills.

Responsibilities

• Deliver exceptional customer support by phone, email, and online channels.
• Maintain accurate customer records and activity in HubSpot CRM.
• Track, analyze, and report on customer service metrics, complaints, and trends.
• Prepare purchase orders, process invoices, and monitor team expenses.
• Partner with Finance on payment follow-ups, vendor setup, and budget tracking.
• Coordinate tradeshow registrations, logistics, materials, and event budgets.
• Support cross-functional projects and process improvement initiatives.
• Help ensure website content and customer-facing information remain accurate and up to date.

Skills

Customer service

Organization

Communication

Multitasking

Education

Post-secondary education in Business, Marketing, Communications

Tools

HubSpot CRM

Microsoft Office

Job description

Express Employment Professionals (Mississauga South) seeks a Customer Service and Administration Coordinator in Oakville, onsite, to support customers and operations. The role provides exceptional service via phone, email, and online channels, while assisting with administrative, financial, and tradeshow coordination tasks.

You will maintain HubSpot CRM records, prepare purchase orders, process invoices, and collaborate with Finance on payments.