Customer Service Representative

Bedard Resources; Montreal (administrative region); On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Group insurance

Retirement plan

On-site parking

3 weeks vacation

4 sick days

Free company products

Job summary

Bedard Resources is assisting a well-established food industry company in Montreal with its search for a Customer Service Representative. You will respond to calls and emails, manage orders in the ERP, and coordinate deliveries with the sales and logistics teams.

This role requires fluency in French and English, 5 years of experience in customer service and logistics, and familiarity with ERP systems (Sage 300 is a plus). On-site role with potential for growth and strong benefits.

Qualifications

• Minimum 5 years of experience in customer service and logistics in food industry.
• Fluency in both French and English, written and spoken.
• Experience with ERP systems; Sage 300 is an asset.
• Experience processing EDI orders for major retailers.

Responsibilities

• Respond to customer calls and emails professionally and promptly.
• Process and follow up on manual and EDI orders in the ERP system.
• Coordinate delivery dates and handle special requests.
• Communicate with customers and sales team for proper follow-up.
• Schedule deliveries with transportation partners and shipping team.
• Coordinate logistics for export orders.
• Follow up to ensure orders are processed and delivered on time.

Skills

Customer service

Logistics

Bilingual French/English

ERP Sage 300

EDI orders

Tools

Sage 300

Job description

30 years of recruitment and human resources expertise across Canada

Our client, a well-established company in the food industry specializing in the production and distribution of food products, is looking for a Customer Service Representative to join its team.

Tasks

• Respond to customer calls and emails professionally, courteously and within a reasonable timeframe
• Process and follow up on manual and EDI orders in the ERP system
• Coordinate delivery dates and handle special requests related to orders
• Communicate effectively with customers and the sales team to ensure proper follow-up
• Schedule deliveries with transportation partners and the shipping team
• Coordinate the logistics process for export orders
• Conduct the necessary follow-ups to ensure orders are processed and delivered on time

Advantages

• Group insurance plan with 50% of the premiums paid by the employer, including health, dental, life and disability coverage
• Company-sponsored retirement plan, with contributions paid entirely by the employee
• On-site parking
• 3 weeks of vacation starting on the first day of employment
• 4 sick days per year
• Free company products for personal consumption

Job requirements

• Minimum of 5 years of experience in customer service and logistics, ideally in the food manufacturing or distribution industry
• Fluency in both French and English, spoken and written, to communicate with customers in Ontario (40%);
• Experience using an ERP system, particularly Sage 300, is considered an asset
• Experience processing EDI orders, particularly for major retail chains