Customer Service Associate (LEGACY)

Tree of Life Canada; Vaughan; On-site; CAD 40,000 - 45,000; Full time

Job summary

Legacy Distributors Inc. in Vaughan, Ontario, is seeking a Customer Service professional to support orders and inquiries for our food product lines.

You will handle orders by phone, email or fax, provide product information, and coordinate with transporters and sales reps. Ideal candidates have a High School Diploma with at least one year in customer service or sales administration, strong English communication skills, and proficiency in MS Office; French is an asset.

Qualifications

• High School Diploma required with minimum of 1 year experience in a customer service / sales administration environment.
• Excellent interpersonal, written and oral communications skills in English, French an asset.
• Proficiency in MS Office required. SAGE50 and EDI experience an asset.

Responsibilities

• Receive and process sales orders received via telephone, e-mail or fax.
• Review orders on hold and ensure action has been taken.
• Record customer issues/complaints and follow up required.
• Provide service and information to the sales force (i.e. stock status, item details, promotional details, delivery status, etc.).
• Process of EDI orders.
• Process internal sample requests and employee orders.
• Process customer return/credit requests.
• Co-ordinate cancellation and re-bill of orders with errors.
• Handle and track all customer calls/enquiries/complaints.
• Co-ordinate product returns with transport companies.
• Follow-up daily regarding unshipped order statuses.

Skills

Customer service

Communication skills

Multitasking

Education

High School Diploma

Tools

SAGE50

EDI

MS Office

Job description

Overview

Legacy Distributors Inc. is focused on providing the highest quality food products from around the world to the retail, food service, and industrial markets. We are importers, exporters, and distributors of some of the finest food products available and Ontario’s leader in bakery items. Our partner brands include Upper Crust, Boulart, English Bay, Calla Foods, Ace Bakery and many other fine brands.

We are an Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. We are committed to meeting the needs of persons with disabilities. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided. When your interview is being scheduled, please advise the recruiter of how we might be able to support your participation.

Primary Responsibilities

The position is part of the Customer Service team and will assist customers interested in our products and be responsible for assisting customers online and over the phone, informing customers of our products and submitting their orders. Strong communication skills (oral and written, with above average customer service skills are required. The position will also deal with transportation companies and salesrepresentatives issues/concerns as required regarding orders and products.

Essential Functions

• Receive and process sales orders received via telephone, e-mail or fax.
• Responsible for reviewing orders on hold and ensure action has been taken.
• Record customer issues/complaints and follow up required.
• Provide service and information to the sales force (i.e. stock status, item details, promotional details, delivery status, etc.).
• Process of EDI orders.
• Process internal sample requests and employee orders.
• Process customer return/credit requests.
• Co-ordinate cancellation and re-bill of orders with errors.
• Handle and track all customer calls/enquiries/complaints.
• Co-ordinate product returns with transport companies.
• Follow-up daily regarding unshipped order statuses.
• Maintain good attendance, safe work practices and maintain safeguards of confidential company information.
• Other duties and special projects as requested.

Minimum Requirements, Qualifications, Additional Skills, Aptitude

High School Diploma required with minimum of 1 years’ experience working in a customer service / sales administration environment. Excellent interpersonal, written and oral communications skills in English, French an asset. Proficiency in MS Office required. SAGE50 and EDI experience an asset. Excellent customer service oriented attitude with ability to get along with diverse personalities and communicate effective with customers and all levels of Tree of Life associates. Must be tactful, mature and flexible with good reasoning abilities and sound judgement. Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.

The base compensation range for this role is$40,000 CAD - $45,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity.