Customer Service Coordinator

Select Food Products; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

Select Food Products is looking for a Customer Service professional in Toronto to provide exceptional support in processing orders and ensuring customer satisfaction. This involves accurately entering order information and coordinating internal departments for timely shipments.

The ideal candidate has a post-secondary education, two years of experience in customer service, knowledge of ERP systems, and a strong attention to detail. Join us to contribute to our commitment to quality service.

Qualifications

• Minimum two years’ experience in a Customer Service / Order Processing role.
• Experience in food manufacturing environment preferred.
• Ability to prioritize work in a fast-paced environment.

Responsibilities

• Receive and process orders and invoices via email and online portals.
• Communicate with team and customers on any order changes.
• Build positive relationships with customers to ensure data integrity.

Skills

Order Processing

Customer Service

Detail Oriented

Multitasking

Effective Communication

Education

Post-Secondary education or Community College Diploma/Certificate

Tools

ERP system (preferably Sage)

Microsoft Excel

Job description

Reporting to the Customer Service Supervisor, this role will input orders, coordinate the processing and invoicing of orders ensuring customer’s expectations of quantity and delivery dates are met consistently. This role will provide exceptional customer service support to customers as well as internally within the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.

Responsibilities

• Receive and process orders and invoices via email and other proprietary online portals with a high level of accuracy for a designated portfolio.
• Communicate with team and customers on any additions or removals for orders.
• Complete daily checks and verify accuracy of items ordered by customers based on internal changes or updates.
• Work closely and communicate often with other departments such as warehouse, sales and production planning for the purpose of processing and shipping orders.
• Build positive relationships with customers to ensure data integrity of customer profiles are captured accurately in Company systems.
• Support our customers and manage their expectations efficiently and professionally; on the phone as well as over email.
• Gain a strong understanding of the business to support and respond to customer requests (product, pricing and availability) and provide accurate and timely information.
• Solve customer concerns and find best possible solutions by working with internal departments.
• Perform data entry in various platforms.
• Ensure that the shipping department has the information needed to arrange for the picking and staging or of orders.
• Inform customers of estimated delivery schedules and other information pertaining to their order.
• Ensure customer service standards are upheld when dealing with customer complaints, escalating to department lead for out-of-scope issues.
• Act as back up to peers as needed.

Qualifications

• Post-Secondary education, preferably a Community College Diploma/Certificate.
• Minimum two years’ experience in a Customer Service / Order Processing role, preferably in a food manufacturing environment.
• Experience using an ERP system (preferably Sage) and other order management portals and systems.
• Strong computer literacy skills including experience with Microsoft Excel.
• Detail oriented, able to multitask and prioritize work in a fast-paced environment.
• Positive, professional attitude with both external customers and internal communications.
• Effective organizational skills and time management skills.
• High level of attention to detail, accuracy and adaptability to change.