Customer Service Representative

Vegpro International Inc.; Brossard; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount on product

Employee Assistance Program (EAP)

Teleworking

On-site parking

Benefits (medical and dental)

Job summary

Vegpro International Inc. in Canada seeks a Customer Service Representative to manage orders, follow up on inquiries, and uphold high satisfaction across all divisions.

You will coordinate with Logistics, Planning, and Operations, handle complaints, and communicate clearly with customers and internal teams. Bilingual French and English and ERP and MS Office proficiency are essential.

Qualifications

• High school diploma.
• Minimum of three years in customer service; manufacturing experience is a plus.
• Bilingual French and English for cross-team communication.
• Experience with an ERP system and MS Office.
• Strong communication and customer-focused approach.
• Ability to manage multiple files and stay organized.

Responsibilities

• Process and follow up on orders for strategic customers.
• Act as main point of contact for assigned accounts with clear communication.
• Coordinate with Logistics, Planning, and Operations to meet deadlines.
• Analyze and respond to consumer complaints; escalate when needed.
• Provide courteous service and maintain accountability.

Skills

Customer service

Bilingual FR/EN

ERP experience

MS Office

Communication

Active listening

Interpersonal skills

Time management

Multitasking

Stress management

Education

High school diploma

Tools

ERP system

Microsoft Office

Job description

Permanent | Full-time | Monday to Friday | Availability outside regular working hours as required based on operational needs

Job Description

Reporting to the Customer Service Manager, the Customer Service Representative is responsible for processing and following up on orders, managing consumer complaints, and maintaining a high level of customer satisfaction across all our divisions in Canada and the United States.

Key Responsibilities

• Manage the full order processing cycle, including order entry, follow-up, and issue resolution for strategic customers
• Act as the main point of contact for assigned accounts, ensuring clear, timely, and professional communication
• Collaborate with Logistics, Planning, and Operations teams to resolve issues and ensure delivery deadlines are met
• Monitor account performance, identify recurring issues, and recommend process improvements
• Handle customer inquiries and escalations professionally and in a timely manner
• Provide courteous and professional customer service, demonstrating a strong sense of responsibility and accountability
• Analyze, process, and appropriately respond to consumer complaint emails
• Keep relevant departments informed of the root causes of complaints and follow the established process

Advantages and benefits offered

• Employee discount on the product
• Employee Assistance Program (EAP)
• Teleworking
• On-site parking
• Benefits (medical and dental)

Knowledge and skills sought

• High school diploma
• Minimum of three (3) years of customer service experience (experience in a manufacturing environment is an asset)
• Bilingual, both spoken and written (French and English), to ensure effective communication with various teams and customers
• Experience working with an ERP system
• Proficiency with Microsoft Office
• Excellent communication skills and a customer-focused approachStrong active listening skills, with the ability to identify needs and ask the right questions
• Collaborative mindset and strong interpersonal awareness
• Strong stress management skills and the ability to remain calm in demanding situations
• Demonstrated attention to detail, organization, commitment, and efficiency in completing tasks
• Excellent interpersonal skills, diplomacy, and the ability to build and maintain trusting relationships with internal customers and suppliers
• Ability to effectively manage multiple files simultaneously, set priorities, and maintain performance under pressure
• Flexibility regarding work schedule to respond to urgent situations, when required