Bilingual Customer Service Representative

Beyond Bilingual Inc.; Laval; On-site; CAD 68,400 - 83,600; Full time

Benefits offered by this job

Not a call center - no queue

BONUS programs – strong incentive plans

Benefits starting from day one

Structured Retirement Savings Plan

Scholarship Program

Training & Development

Community Relations

Generous Vacation allotment

Employee Assistance Program

Tuition Reimbursement

Access to multiple learning platforms

Educational Assistance Program

Fitness Reimbursement Programs

Beautiful & Bright new offices

Professional working environment

People focused organization

Opportunity for growth

Dynamic Team

Job summary

Beyond Bilingual Inc. is seeking a dedicated professional for order processing and customer service in Laval, Quebec. The role involves tracking orders and communicating schedules to customers, handling inquiries related to shipments.

Candidates need to be bilingual in French and English, with over 5 years in customer service, preferably in a manufacturing context. The company offers generous perks including bonuses, a retirement savings plan, and excellent working conditions.

Qualifications

• 5+ years of Customer Service experience, preferably in a manufacturing environment.
• Experience using JDE or other mainline ERP systems like SAP.

Responsibilities

• Process and track orders received via phone, fax, or EDI.
• Communicate shipment and delivery schedules to customers.
• Handle customer inquiries regarding shipment tracing and quality issues.

Skills

Bilingual French and English

Customer Service experience

Product order management

JDE or SAP knowledge

Education

Post-secondary education in business management or equivalent

Job description

Location: Laval, Quebec – 100% in office

Hours: Monday – Friday 8:30am – 5:00pm (½ hour lunch)

Salary: up to $76K

PERKS

• Not a call center - no queue
• BONUS programs – strong incentive plans (annual and quarterly) paid out quarterly
• Benefits starting from day one:
• Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage.
• Scholarship Program
• Training & Development - Access to multiple learning platforms (online, in person, 3rd party training institutions)
• Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.
• Generous Vacation allotment
• Employee Assistance Program
• Tuition Reimbursement
• Access to multiple learning platforms
• Educational Assistance Program
• Fitness Reimbursement Programs
• Beautiful & Bright new offices
• Professional working environment
• People focused organization
• Opportunity for growth
• Dynamic Team

Position Summary

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc.

Education and Certifications

• Bilingual French and English
• 5+ years of Customer Service experience) Product order management Preferably in a manufacturing environment.
• Post-secondary education in business management or equivalent field of study preferred.
• JDE or other mainline ERP such as SAP.