Customer Service Representative

Express Employment Professionals; Delta; On-site; CAD 32,580 - 34,646; Full time

Benefits offered by this job

Excellent benefits

Vacation

4% RRSP Plan

Job summary

Express Employment Professionals is seeking a full-time Customer Service Representative in Delta, BC for a food distribution company. The position involves providing exceptional service through various communication channels and processing customer orders accurately. Requirements include excellent customer service and computer skills, as well as a meticulous work style. Compensation ranges from $23.65 to $25.15 per hour, plus benefits and a 4% RRSP Plan.

Qualifications

• Must demonstrate outstanding customer service skills.
• Exceptional phone mannerism is essential.
• Meticulous and accurate work style required.

Responsibilities

• Communicate with customers by phone, in person, and through e-mail.
• Process inbound customer orders accurately.
• Review data for order processing accuracy.

Skills

Outstanding customer service skills

Exceptional phone mannerism

Strong computer skills (Word, Excel, Outlook)

Tools

Sage Enterprise software

Job description

Job Overview

Express Employment Professionals is looking for an outstanding Customer Service Representative for our client in Delta, BC in the food distribution industry. This is a full-time permanent position reporting to the Customer Service Manager.

Responsibilities

• Communicate with customers by phone, in person, and through e-mail to ensure the best service possible
• Answer customer questions regarding products, service, operation, or maintenance
• Interview clients to get information and explain services
• Process inbound customer orders accurately following established guidelines
• Solicit or provide information as required to accurately complete customer orders, returns, shipments, and requests for product pricing and availability
• Review data to determine if orders have been numbered, coded, and processed accurately before release to ensure successful shipment
• Process proof of delivery for products or services, track customer orders, and research missing or late deliveries
• Review data to determine if billing, accounting, and tax postings are accurate
• Initiate corrections for processing errors
• Refer complaints concerning service or product failure to appropriate departments for investigation
• Coordinate customer service needs with other departments to ensure service delivery
• Engage in troubleshooting activities and escalates issues that impact the full-cycle order fulfillment process
• Issue return authorization numbers per approved customer requests; track and update receipts; dispute pricing or quantity errors; maintain approved return items list for customers
• Receive and process orders for products or merchandise by mail, phone, or in person
• Assist in providing documentation to dispute logistics claims and recover costs from responsible parties
• Apply trend data to drive process improvement and avoid future charge‑backs
• Create and maintain Vendor set‑ups
• Create and maintain SKU set‑ups

Requirements

• Outstanding customer service skills
• Exceptional phone mannerism
• Meticulous and accurate work style
• Strong computer skills (Word, Excel, Outlook)
• Experience with Sage Enterprise software preferred but not required
• Food distribution experience could be an asset but not required

Schedule

Shift: Monday – Friday

Hours: 9am to 5pm

Compensation and Benefits

Pay Rate: $23.65 to $25.15 depending on experience, plus excellent benefits, vacation, and a 4% RRSP Plan.