Senior Bilingual Order Fulfillment

Beyond Bilingual; Mississauga; On-site; CAD 72,000 - 88,000; Full time

Benefits offered by this job

Great team environment with tight-knit staff

Stable company with growth potential

Low call volume, mainly emails

Job summary

An established industry player in the food sector is seeking a Bilingual Customer Service Representative to join their dynamic team in a hybrid role. This position offers a fantastic opportunity to engage with customers while managing orders and inquiries. As the first point of contact, you will leverage your bilingual skills to ensure customer satisfaction and efficient order processing using SAP. With a supportive team environment and growth potential, this role is perfect for those looking to make a meaningful impact in a stable company. If you thrive in a collaborative setting and enjoy problem-solving, this opportunity is for you.

Qualifications

• 5+ years of experience in Product Order Management.
• Proficient in SAP and Microsoft Office with strong communication skills.

Responsibilities

• Process orders and changes from customers via multiple channels.
• Ensure accurate input of orders into SAP and maintain communication.

Skills

Bilingual in French/English

Problem-solving

Multi-tasking

Interpersonal skills

Communication skills

Tools

SAP

Sales Force

EDI

Microsoft Office

Job description

Beyond Bilingual Mississauga, Ontario, Canada

20 hours ago Be among the first 25 applicants

President and Founder | Bilingual Recruitment

1 YEAR CONTRACT - good chance of going perm!!

Hours: 7:30am - 6:00pm – must be able to cover shifts during this time. - MUST BE ABLE TO WORK BETWEEN - 7:30am - 6pm

Shifts: 7:30am-4pm, 8:30am – 5pm or 9am-6pm.

Salary: Up to $80K

Company: Our client is a well-established company in the food industry. They are currently looking for a Bilingual Customer Service Representative/Key Accounts Specialist to join their dynamic team in a hybrid capacity.

PERKS:

• A great team environment with tight knit staff
• Stable and solid company with growth potential
• Not a call center, very low calls mainly emails

Basic Purpose:

Reporting to the Manager, Customer Service, the incumbent will be the first line contact and will provide support to all customers in placing orders and handling inquiries both internally and externally. The incumbent will be responsible for efficient and accurate entry of all orders into the SAP system and will work very closely with various departments to ensure complete customer satisfaction.

Key Responsibilities and Activities:

• Receive and process orders and order changes from internal and external customers via telephone, fax, email, E.D.I. and C.I.M.S.
• Ensure efficient and accurate input of orders into SAP using a number of parameters including inventory data, logistics and customer specifications.
• Monitor and follow-up on outstanding orders.
• Handle all other customer requests: samples, orders, product information.
• Write QNOTES when required.
• Maintain open communication with all external and internal customers at all locations.
• Liaison with customers, sales, dispatch, and order coordinators to ensure timely and accurate delivery requests.

Selection Criteria / Requirements:

• Bilingual in French/English at a professional level (spoken and written)
• Minimum 5 years of Product Order Management experience
• SAP is a must have
• Sales Force and EDI are an asset
• Adept in resolving problems and troubleshooting.
• Proven ability to multi-task
• Strong interpersonal and communication skills
• Proficient in Microsoft Office

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service and Administrative

Industries: Food and Beverage Manufacturing