Customer Service Representative

Allredi; Laval (administrative region); On-site; CAD 32,000 - 52,000; Full time

Job summary

Allredi is seeking a Customer Service Representative in Laval, Quebec to respond to customer inquiries, process orders, and support sales and logistics teams to ensure timely and accurate service.

The role emphasizes professional customer support, relation-building with clients, and collaboration across warehouse and sales functions to resolve issues and improve customer satisfaction.

Qualifications

• Experience in customer service or call center.
• Ability to process orders and handle inquiries.
• Strong written and verbal communication.

Responsibilities

• Respond to customer inquiries via phone and email to process orders.
• Promote and maintain good customer relationships.
• Acknowledge and resolve customer complaints.
• Ensure customer satisfaction and provide professional support.
• Process orders, refunds, and exchanges when needed.
• Provide accurate shipping ETAs by tracking product arrivals.
• Support Sales with quote follow-up and share customer information.
• Learn product details to advise customers effectively.
• Coordinate with logistics to dispatch shipments.
• Assist in warehouse tasks like packing and loading as required.
• Collaborate with Sales to resolve customer issues.
• Adhere to company policies and health & safety practices.

Skills

Customer service

Communication skills

Problem solving

Job description

The Customer Service Representativeis responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations.

Responsibilities

• Respond to incoming phone calls, and customer emails to process orders efficiently
• Promote and maintain good customer relationships
• Acknowledge and resolve customer complaints
• Ensure customer satisfaction and provide professional customer support
• Perform orders, refunds, and exchanges
• Monitor incoming product to provide accurate ETAs to customers
• Support the Sales Team with quote follow-up and proactively share customer information
• Gain an understanding of our products and how they are best utilized through continued development training
• Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers
• Assist in the Warehouse when needed such as packing, sorting, loading and unloading of trucks
• Partner with Sales Team to resolve customer issues
• Adhere to all Company policies and procedures
• Comply with all Health & Safety related policies, procedures, and safe work practices
• Other duties as assigned

Le représentant ou la représentante du service à la clientèle est responsable de répondre aux demandes des clients et de veiller à ce que tous leurs besoins soient satisfaits de manière rapide et professionnelle. Les demandes courantes comprennent notamment l’aide à l’identification des pièces, la préparation de devis, la passation de commandes, le traitement des retours, l’émission d’ajustements de facturation et le suivi des commandes. Ce poste joue un rôle essentiel dans la prestation d’un service exceptionnel et dans le soutien des activités générales de l’entreprise.

Responsabilités

• Répondre aux appels téléphoniques et aux courriels entrants des clients afin de traiter les commandes efficacement.
• Favoriser et maintenir de bonnes relations avec les clients.
• Prendre en charge les plaintes des clients et les résoudre.
• Assurer la satisfaction des clients et fournir un soutien professionnel.
• Traiter les commandes, les remboursements et les échanges.
• Surveiller les arrivages de produits afin de fournir aux clients des estimations précises des délais de livraison.
• Soutenir l’équipe des ventes dans le suivi des devis et partager de manière proactive les renseignements pertinents sur les clients.
• Acquérir une bonne compréhension de nos produits et de leur utilisation optimale grâce à des formations continues.
• Aider l’équipe de l’entrepôt à expédier les commandes en assurant la coordination avec nos fournisseurs de services logistiques.
• Apporter son soutien dans l’entrepôt au besoin, notamment pour l’emballage, le tri, le chargement et le déchargement des camions.
• Collaborer avec l’équipe des ventes afin de résoudre les problèmes des clients.
• Respecter toutes les politiques et procédures de l’entreprise.
• Se conformer à toutes les politiques et procédures en matière de santé et de sécurité ainsi qu’aux pratiques de travail sécuritaires.
• Effectuer toute autre tâche assignée.