Customer Service Representative

Interview Hunters; Hamilton; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in Hamilton is seeking a representative to enhance client relationships and drive new business. This role involves overseeing account management, collaborating with sales teams, and ensuring timely delivery of solutions. Candidates should excel in communication and negotiation within a dynamic team-focused environment.

Benefits

Generous Compensation Program

Weekly Performance Bonus

Leadership Development Programs

Qualifications

• Excellent verbal and written communication skills.
• Proven ability to handle multiple projects with attention to detail.
• Experience with stakeholder engagement at executive levels.

Responsibilities

• Oversee customer account management and develop new business.
• Collaborate with sales to meet quotas and keep clients engaged.
• Facilitate successful delivery of solutions aligned with customer needs.

Skills

Communication

Negotiation

Account Management

Education

Sales or related field

Job description

We are looking for a representative to join our team. This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The manager is responsible for addressing client issues and responding to questions.

The ideal candidate comes with experience in and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.

Responsibilities:

• Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits.
• Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
• Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.

Requirements:

• Sales or related field
• Strong verbal and written communications skills
• Excellent listening, negotiation, and presentation abilities
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Our employees enjoy a work culture that promotes hard work, dedication, working well with those around you, and work diligently to addressing problems with costumers.

Employees can also take advantage of Generous Compensation Program, Weekly Performance Bonus, and Leadership Development Programs to Take Your Career to the Next Level