Customer Service Rep - WFH

Spade Recruiting; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading benefits provider seeks dedicated individuals for a remote position assisting union members with their benefits. You will engage in calls, virtual meetings, and ensure clarity on benefit programs. Ideal candidates are strong communicators with a passion for helping others and enjoy a supportive work environment. This role offers a full benefits package, flexible scheduling, and professional growth opportunities.

Benefits

Full benefits package after onboarding

100% remote position

Flexible work schedule

Professional development opportunities

Comprehensive training program

Annual incentive trips

Qualifications

• Legally authorized to work in the U.S. or Canada.
• Experience working directly with people is an asset, but full training is provided.

Responsibilities

• Manage inbound and outbound calls with members.
• Schedule and lead virtual meetings to review options.
• Provide explanations about benefit programs and eligibility.
• Complete necessary forms and documentation.
• Maintain accurate digital records and quality control.
• Participate in training and mentorship sessions.
• Collaborate with team members for service delivery.

Skills

Strong communication skills

Excellent listening skills

Interpersonal skills

Detail-oriented

Organized

Comfortable with basic computer programs

Ability to manage multiple priorities

Job description

For more than60 years, our organization has proudly stood as theonly 100% union-labeled supplemental benefits provider in the world, serving over40,000 labor unions and associationsacross North America and internationally. We specialize in helping hardworking families accesssupplemental and permanent benefit programsdesigned to protect their income, health, and security when standard workplace coverage is reduced or lost.

Our purpose is simple — to make a meaningful difference in the lives of everyday people. We believe in transparency, professionalism, and genuine care for the individuals we serve. Whether it’s helping a family understand their coverage options or ensuring every detail of their application is handled properly, our team is committed to providing a seamless and supportive experience from start to finish.

What You’ll Do

In this role, you’ll connect with union members who have requested information about their available benefits. You’ll help them navigate their options, explain details clearly, and make sure each member receives the information they need with confidence and understanding.

Daily responsibilities include:

• Managinginbound and outbound callswith members who have requested program information

• Scheduling and leading virtual meetingsto review available options

• Providing clear explanations about benefit programs and eligibility

• Completing and reviewing necessaryforms, applications, and documentation

• Maintaining accurate digital records and ensuring quality control for all completed files

• Participating in ongoingtraining and mentorshipsessions for professional growth

• Collaborating with team members and leaders to ensure timely, consistent service delivery

You’ll work remotely using modern tools and systems, with full support from a dedicated leadership team that values personal growth and long-term career success.

Who We’re Looking For

This role is best suited for individuals who genuinely enjoy helping others and who take pride in delivering a professional, respectful experience.

We’re seeking candidates who are:

• Strong communicators with excellent listening and interpersonal skills

• Professional, patient, and detail-oriented

• Organized, dependable, and capable of managing multiple priorities

• Positive and motivated, with a willingness to learn and grow

• Comfortable using basic computer programs and video meeting platforms

• Collaborative team members who thrive in a supportive environment

• Legally authorized to work in the U.S. or Canada

Experience working directly with people is an asset, but full training is provided — no prior experience required.

What You’ll Receive

We value the people who make our mission possible and provide a supportive, flexible environment designed for success.

• Full benefits packageafter onboarding

• 100% remote position— work from anywhere with a secure internet connection

• Flexible work scheduleto help maintain work-life balance

• Professional development and advancement opportunities

• Comprehensive training programwith ongoing mentorship

• Annualincentive tripsfor qualifying team members to destinations such as the Bahamas, Cancun, and Las Vegas

We provide all the tools, training, and guidance you need to thrive — while giving you the flexibility to build a career that aligns with your personal goals.