Customer Service Rep-Bilingual French

U.S. Bank National Association, Canadian Branch; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

Join a leader in payment processing as a Customer Service Representative in Toronto. This role involves providing high-quality service by addressing customer inquiries, maintaining account information, and resolving billing disputes. Ideal candidates should have a high school diploma and several years of relevant experience in customer service within a banking or similar setting.

Benefits

Health and financial security benefits

Career growth development resources

Qualifications

• High school diploma or equivalent required.
• Typically four to five years relevant experience.
• Effective telephone and interpersonal skills.

Responsibilities

• Respond to customer inquiries and problems, providing solutions.
• Maintain account information and handle billing disputes.
• Research and resolve issues for customers.

Skills

Customer Service

Problem Solving

Negotiation

Interpersonal Skills

Computer Skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

A leader in the payments industry Elavon provides endtoend payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life your community and your world join us at Elavon. We know our company is only as strong as our people and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family a diverse workplace where we celebrate the individuality of each member of our global team.

Job Description

Provides high quality customer service by responding to telephone inquiries requests and problems. Researches analyzes and provides solutions that meet the customers needs. The major accountabilities of this position may include : resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card check or other orders; acting on lost or stolen cards / checks; and researching customer problems that could not be resolved during the initial contact.

Basic Qualifications

High school diploma or equivalent

Typically four to five years of relevant experience

Preferred Skills / Experience

Thorough knowledge of concepts practices policies and procedures of banking products and services

Effective telephone and interpersonal skills

Strong problemsolving and negotiation skills

Ability to handle difficult customer calls

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Ability to identify and resolve / escalate problems

Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Consistent with Elavons commitment to AODA best practices if you require reasonable accommodation for any part of the application or hiring process due to a disability you may submit your request through one of the methods listed below :

Email : ; Phone : x617232; Mailing address : Attn. Human Resources Accessibility Elavon Canada 4576 Yonge Street Toronto ON M2N 6N4

These options are reserved for individuals who require accommodation due to a disability. Information received will be routed to a specialist who will provide assistance to ensure appropriate consideration in the application or hiring process. Please note that specialists will not have access to existing profiles in the database and will not be able to provide any application status updates.

Benefits :

We offer an exciting fastpaced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family

Posting may be closed earlier due to high volume of applicants.

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Customer Service • Toronto, Ontario, Canada