Customer Service Representative - Bilingual (French)

ShipTime; Oakville; Hybrid; CAD 47,000 - 50,000; Full time

Job summary

An innovative company is seeking a Heroic Support Representative to champion customer experience in shipping solutions. In this dynamic role, you will assist customers from label creation to delivery, ensuring their needs are met with empathy and responsiveness. Join a fast-growing team where outstanding customer support is a core value, and your contributions will directly impact the satisfaction of shippers. If you are passionate about providing exceptional service and thrive in a collaborative environment, this is the perfect opportunity for you to shine and grow within a dedicated team.

Benefits

Health Benefits (medical, dental, vision)

GRSP Retirement Program

Stock Option Program

On-Site Parking

Ongoing training and learning opportunities

Well-stocked snacks, tea/coffee bar

Qualifications

• High School diploma required, with a focus on customer service and communication skills.
• Experience in call centers and logistics is a plus.

Responsibilities

• Manage incoming calls, chats, and tickets while ensuring excellent service.
• Build sustainable relationships and trust with customers.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Computer Proficiency

Bilingual (French and English)

Call Center Experience

Logistics Knowledge

Education

High School Diploma

Tools

Windows-based Applications

Job description

About Us

Paid, Inc. provides a powerful all-in-one suite of foundational business tools for small and medium businesses in North America. Paid combines an intuitive website builder (PaidWeb), an eCommerce platform (PaidCart) with proprietary shipping tools (PaidShipping) and payment processing (PaidPayments) all through one platform.

ShipTime (PaidShipping) pushes the boundaries of what shipping can do for small and medium businesses. ShipTime has partnered with some of the top affiliations in North America (Costco, CFIB) to provide shipping rates from leading national carriers like Canada Post, UPS, DHL, FedEx, Purolator and more. ShipTime (PaidShipping) aims to make shipping easy, cost-effective and intelligent, providing all the pricing, service, and logistical information businesses need to make informed shipping decisions.

Together, ShipTime & Paid Inc. push the boundaries of what shipping and eCommerce can do for small and medium businesses. We aim to provide all the pricing, service and logistical information businesses need to make informed logistical decisions.

About the role

Job Type: Full-Time

Salary: $47,750 - $50,000 CAD/year

Remote Work: Hybrid (Two days in office per week)

In the role of Heroic Support Representative, you will own the user experience and be our shippers’ advocate within ShipTime. The Heroic Support Representative will assist and support customers end-to-end with their shipping needs from label creation through to delivery. Possessing an excellent service attitude with the ability to be empathetic, responsive, and resourceful is the key to success in this role. If you’re an active listener that always puts the customer first, you will fit right in!

Join our exciting, fast-growing team where heroic customer support is the name of the game. In fact, ShipTime has even trademarked the phrase Heroic Support, making outstanding customer support a core focus.

Do you have what it takes to be a Hero? Are you passionate about the way customers are treated? Do you want to be part of a dedicated, focused, close-knit team that puts the customer’s experience above everything else? If so, apply today!

Key Responsibilities:

• Effectively manage incoming calls, chats, and tickets simultaneously.
• Understand customers’ needs to ensure excellent service standards.
• Resolve customer requests that you are accountable for with appropriate solutions.
• Interface with other parts of the organization, as needed.
• Respond to customers within target SLAs.
• Build sustainable relationships and trust with our customers.
• Have a high level of initiative and the ability to work independently within a team.

Skills & Qualifications:

• Must have a High School diploma (or equivalent).
• Computer proficiency (including knowledge of windows-based applications).
• Able to work with multiple screens and systems concurrently.
• Call Center experience is an asset.
• Background in logistics is beneficial.
• Strong verbal and written communication skills in French and English.
• Strong analytical and problem-solving skills.
• Empathetic, responsive, and resourceful.

Benefits:

• Health Benefits (medical, dental, vision).
• GRSP Retirement Program.
• Stock Option Program.
• On-Site Parking.
• Ongoing training and learning opportunities.
• Personal and professional growth. Our company is small and growing quickly!
• Well-stocked snacks, tea/coffee bar.