Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Ottawa; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in customer service and technical support is looking for Customer Service Representatives. This remote role requires bilingual fluency in English and French, with responsibilities including handling customer inquiries and utilizing technology to resolve issues. A comprehensive benefits package and competitive salary are offered, making this an excellent opportunity for those passionate about customer success.

Benefits

Comprehensive benefits package

Paid training and development opportunities

Work-from-home convenience

Qualifications

• Minimum of six months of customer service or sales experience.
• Ability to work in a quiet, distraction-free environment.
• Strong computer navigation skills.

Responsibilities

• Handle customer inquiries via calls or internet communication.
• Utilize call flow guide to assist customers.
• Track and document customer information in databases.

Skills

Fluency in English and French

Computer navigation skills

Education

High school diploma or GED

Job description

Industry: Customer Service/Technical Support in the Remote Work Industry

Why consider this job opportunity:
- Competitive salary and performance-based incentives
- Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance
- Paid training and opportunities for personal and professional development
- Work-from-home convenience with company-supplied technologies
- Inclusive and diverse company culture with networking and leadership opportunities

What to Expect (Job Responsibilities):
- Handle customer inquiries and issues via inbound/outbound calls or internet communication
- Utilize call flow guide to provide assistance and resolve problems
- Track and document customer information in databases
- Offer additional products and services to support customer success

What is Required (Qualifications):
- Fluent in written and spoken English and French
- High school diploma or GED
- Minimum of six months of customer service or sales experience
- Quiet and distraction-free work environment for remote positions
- Strong computer navigation skills and familiarity with technology

How to Stand Out (Preferred Qualifications):
- Proficiency in multi-tasking
- Eagerness to learn new technologies
- Personal qualities and skills relevant to the role

#CustomerService #TechnicalSupport #RemoteWork #Bilingual #FrenchEnglish

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