Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Toronto; Remote; CAD 35,000 - 55,000; Full time

Job summary

A leading company in customer service is seeking bilingual professionals for a remote position focusing on technical support. The role involves handling customer inquiries, utilizing call guides for solutions, and documenting interactions. Candidates should have a high school diploma and minimum customer service experience, with a strong emphasis on bilingual communication skills in English and French.

Benefits

Competitive salary and performance-based incentives

Comprehensive benefits package

Opportunities for career growth and personal development

Work from home convenience

Company culture focused on inclusion and diversity

Qualifications

• Fluent in both English and French (written and spoken).
• Minimum of six months of customer service or sales experience.
• Quiet and distraction-free work environment for remote positions.

Responsibilities

• Handle customer inquiries and issues via calls or internet communication.
• Utilize call flow guide to assist and resolve problems.
• Document and retrieve information in databases.

Skills

Customer service

Bilingual (English and French)

Strong computer navigation skills

IT skills

Multitasking

Education

High school diploma or GED

Tools

iOS

macOS

Job description

Industry: Customer Service/Technical Support

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Why consider this job opportunity:

- Competitive salary and performance-based incentives
- Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance, and employee assistance program
- Opportunities for career growth and personal development
- Work from home convenience with company-supplied technologies
- Company culture focused on inclusion, diversity, and community support

What to Expect (Job Responsibilities):

- Handle customer inquiries and issues via inbound calls, outbound calls, or internet communication in English or French
- Utilize call flow guide to provide assistance and resolve problems
- Document and retrieve information in databases
- Offer additional products and services to support customer success

What is Required (Qualifications):

- Fluent in both English and French (written and spoken)
- High school diploma or GED
- Minimum of six months of customer service or sales experience
- Quiet and distraction-free work environment for remote positions
- Strong computer navigation and IT skills, familiarity with iOS/macOS preferred
- High-speed internet and smartphone

How to Stand Out (Preferred Qualifications):

- Type of experience or interests
- Years/months of experience
- Required education/licensing/certifications
- Proficiency in fast-paced multitasking
- Eagerness to learn new technologies
- Personal qualities/skills important to the role (tech, service, etc.)

#CustomerService #TechnicalSupport #Bilingual #WorkFromHome #CareerOpportunity

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