Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Calgary; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading company in customer service and technical support is seeking bilingual candidates for remote positions in Calgary. Responsibilities include assisting customers through various communication channels, documenting inquiries, and offering solutions. An attractive salary, comprehensive benefits, and opportunities for growth are provided, focusing on excellent service skills and a quiet work environment.

Benefits

Competitive salary

Incentives and performance-based bonuses

Paid training

Comprehensive benefits package

Opportunities for personal and professional development

Qualifications

• Fluent in both written and spoken English and French.
• Minimum of six months of customer service or sales experience.
• Quiet and distraction-free work environment required.

Responsibilities

• Handle customer inquiries and issues via calls or internet.
• Utilize call flow guide to assist and resolve problems.
• Document and retrieve information in databases.

Skills

Customer Service

Bilingual (English and French)

Computer Navigation

IT Knowledge

Exceptional Service Skills

Education

High School Diploma or GED

Job description

Industry: Customer Service/Technical Support in the Remote Workforce

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Why consider this job opportunity:

- Competitive salary based on the position offered
- Incentives and performance-based bonuses
- Paid training
- Opportunities for personal and professional development
- Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance, and employee assistance program

What to Expect (Job Responsibilities):

- Handle customer inquiries and issues via inbound/outbound calls or internet communication
- Utilize call flow guide to provide assistance and resolve problems
- Document and retrieve information in databases
- Offer additional products and/or services to support customer success

What is Required (Qualifications):

- Fluent in both written and spoken English and French
- High school diploma or GED
- Minimum of six months of customer service or sales experience
- Quiet and distraction-free work environment for remote positions
- Exceptional service skills
- Strong computer navigation and IT knowledge; familiarity with iOS and/or macOS preferred
- High-speed internet and smartphone

How to Stand Out (Preferred Qualifications):

- Type of experience or interests
- Years/months of experience
- Required education/licensing/certifications
- Proficiency in fast-paced multitasking
- Eagerness to learn new technologies
- Personal qualities/skills important to the role (tech, service, etc.)

#CustomerService #TechnicalSupport #RemoteWork #Bilingual #FrenchEnglish

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