Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; London; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading company in customer service is seeking bilingual team members for remote positions. You'll handle inquiries and provide support through various channels, all while enjoying a competitive salary and ample opportunities for growth. If you're tech-savvy and passionate about helping customers, we'd love to hear from you!

Benefits

Comprehensive benefits package

Retirement savings plan

Work-from-home convenience

Qualifications

• Minimum of six months of customer service or sales experience.
• Quiet and distraction-free work environment for remote positions.

Responsibilities

• Handle customer inquiries and issues via calls or internet.
• Utilize call flow guide for assistance and document information.

Skills

Bilingual (English and French)

Customer service

Strong computer navigation

Tech-savviness

Education

High school diploma or GED

Tools

iOS

macOS

Job description

Industry: Customer Service/Technical Support

Why consider this job opportunity:
- Competitive salary and potential for bonuses and incentives
- Opportunities for career growth and personal development
- Comprehensive benefits package, including retirement savings plan and medical, dental, and vision insurance
- Work-from-home convenience with provided technologies
- Company culture focused on diversity, equity, and inclusion

What to Expect (Job Responsibilities):
- Handle customer inquiries and issues via inbound/outbound calls or internet communication
- Utilize call flow guide to provide assistance and resolve problems
- Document and retrieve information in databases
- Offer additional products and services to support customer success

What is Required (Qualifications):
- Fluent in both English and French
- High school diploma or GED
- Minimum of six months of customer service or sales experience
- Quiet and distraction-free work environment for remote positions
- Strong computer navigation and technology skills, familiarity with iOS and/or macOS preferred
- High-speed internet and smartphone

How to Stand Out (Preferred Qualifications):
- Type of experience or interests
- Years/months of experience
- Required education/licensing/certifications
- Proficiency in fast-paced multitasking
- Eagerness to learn new technologies
- Personal qualities/skills important to the role (tech, service, etc.)

#CustomerService #TechnicalSupport #WorkFromHome #Bilingual #FrenchEnglish

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