Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Medicine Hat; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading company in customer service and technical support is looking for bilingual candidates to join their remote team. The role involves assisting customers through calls and internet communication, resolving issues, and documenting interactions. With a focus on career growth and comprehensive benefits, it's an excellent opportunity for motivated individuals who thrive in a dynamic environment.

Benefits

Comprehensive benefits package

Opportunities for career growth

Work-from-home convenience

Qualifications

• Fluent in written and spoken English and French.
• Minimum six months of experience in customer service or sales.
• Strong computer navigation abilities.

Responsibilities

• Handle customer inquiries and issues via calls or internet communication.
• Track and document customer information in databases.
• Offer additional products and services.

Skills

Bilingual (English and French)

Customer service

Problem-solving

Technical skills

Ability to multitask

Education

High school diploma or GED

Tools

iOS

macOS

Job description

Industry: Customer Service and Technical Support

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Why consider this job opportunity:

- Competitive base salary and performance-based incentives
- Opportunities for career growth and personal development
- Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance, and employee assistance program
- Work-from-home convenience with company-supplied technologies
- Company culture that values diversity, equity, and inclusion

What to Expect (Job Responsibilities):

- Handle customer inquiries and issues via inbound/outbound calls or internet communication
- Utilize call flow guide to provide assistance and resolve problems
- Track and document customer information in databases
- Offer additional products and services to enhance customer success

What is Required (Qualifications):

- Fluent in both written and spoken English and French
- High school diploma or GED
- Minimum six months of experience in customer service or sales
- Quiet and distraction-free work environment for remote work
- Strong computer navigation and technical skills
- High-speed internet and smartphone access

How to Stand Out (Preferred Qualifications):

- Experience with iOS, macOS, or similar technology
- Proficiency in multitasking and fast-paced environments
- Eagerness to learn new technologies
- Strong customer service and problem-solving skills

#CustomerService #TechnicalSupport #Bilingual #French #English

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