Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Vancouver; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the remote work industry is seeking a Customer Service/Technical Support Representative to assist customers via calls and internet communication. This role offers a competitive salary, training opportunities, and a comprehensive benefits package, appealing to bilingual candidates with a background in customer service. Join a team that values personal and professional growth while enjoying the flexibility of working from home.

Benefits

Competitive salary

Paid training

Comprehensive benefits package

Performance-based incentives

Access to company technologies for remote work

Qualifications

• Fluent in written and spoken English and French.
• Minimum six months of customer service or sales experience.
• Strong computer skills, familiarity with iOS and/or macOS preferred.

Responsibilities

• Handle customer inquiries through inbound and outbound calls or internet communication.
• Use call flow guide to assist customers and resolve issues.
• Track and document information in databases.

Skills

Customer Service

Bilingual (English and French)

Computer Navigation

Multitasking

Education

High School Diploma or GED

Job description

Industry: Customer Service/Technical Support Representative in the Remote Work industry

#### Why consider this job opportunity:

- Competitive salary based on the position offered
- Opportunities for performance-based incentives and bonuses
- Paid training and continuous personal and professional development
- Access to company-supplied technologies for work-from-home convenience
- Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance, and employee assistance program

#### What to Expect (Job Responsibilities):

- Handle customer inquiries and issues through inbound and outbound calls or internet communication
- Use call flow guide to assist customers, answer questions, and resolve problems
- Track and document information in databases
- Offer additional products and services to support customer success

#### What is Required (Qualifications):

- Fluent in written and spoken English and French
- High school diploma or GED
- Minimum of six months of customer service or sales experience
- Quiet and distraction-free work environment for remote work
- Excellent customer service skills
- Strong computer navigation and knowledge, familiarity with iOS and/or macOS preferred
- High-speed internet and smartphone

#### How to Stand Out (Preferred Qualifications):

- Type of experience or interests
- Years/months of experience
- Required education/licensing/certifications
- Proficiency in fast-paced multitasking
- Eagerness to learn new technologies
- Personal qualities/skills important to the role (tech, service, etc.)

#### #CustomerService #TechnicalSupport #RemoteWork #Bilingual #FrenchEnglish

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