Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Mississauga; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading company in customer service seeks candidates for a remote position that offers competitive pay, career growth opportunities, and comprehensive benefits. Successful candidates will be fluent in English and French, possess a high school diploma, and have a minimum of six months experience in customer service or sales. The role involves handling inquiries, using provided technologies, and supporting customer success in a diverse and inclusive environment.

Benefits

Comprehensive benefits package

Performance-based incentives

Opportunities for career growth

Work from home convenience

Qualifications

• Experience in a customer service or sales role for at least six months.
• Requires a quiet work environment for remote positions.
• Familiarity with iOS/macOS preferred.

Responsibilities

• Handle customer inquiries via phone or internet.
• Utilize call flow guide for problem resolution.
• Document information in databases.

Skills

Fluency in English

Fluency in French

Customer service experience

Strong computer skills

Education

High school diploma or equivalent

Job description

Industry: Customer Service/Technical Support

Why consider this job opportunity:
- Competitive pay and performance-based incentives
- Opportunities for career growth and personal development
- Work from home convenience with company-supplied technologies
- Comprehensive benefits package including retirement savings, medical, dental, and vision insurance
- Company culture that values diversity, equity, and inclusion

What to Expect (Job Responsibilities):
- Handle customer inquiries and issues via phone or internet
- Utilize call flow guide to provide assistance and resolve problems
- Document and retrieve information in databases
- Offer additional products and services to support customer success

What is Required (Qualifications):
- Fluent in both English and French
- High school diploma or equivalent
- Minimum of six months of customer service or sales experience
- Quiet and distraction-free work environment for remote positions
- Strong computer and navigating skills, familiarity with iOS/macOS preferred
- High-speed internet and smartphone

How to Stand Out (Preferred Qualifications):
- Additional relevant experience or interests
- Proficiency in fast-paced multitasking
- Eagerness to learn new technologies
- Important personal qualities and skills for the role

#CustomerService #TechnicalSupport #RemoteWork #BilingualFrenchEnglish #WorkFromHome

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