Customer Service Professional - Bilingual III

IFG International Financial Group Ltd; Montreal; Hybrid; Full time

Job summary

A leading banking institution in Canada is seeking a Customer Service Professional - Bilingual IIIX for a contract role based in Montreal. This hybrid position requires versatile skills in customer service, with a focus on managing customer inquiries across various platforms. The ideal candidate must be fluent in both English and French and possess strong interpersonal abilities. This role offers opportunities for growth and potential extension or permanent employment.

Qualifications

• 3 years experience in customer service within contact centers, retail, or service industries.
• Willingness to learn new applications and stay updated.
• Ability to thrive in a fast-paced, changing environment.

Responsibilities

• Manage all aspects of customer service through inbound calls, emails, and follow-ups.
• Demonstrate strong customer service skills.

Skills

Interpersonal skills

Communication

Customer service

Technical skills

Research

Multitasking

Problem-solving

Decision-making

Bilingual (English and French)

Education

Bachelor's degree

Job description

Pay Rate: $24

Location: Montreal QC

Job Type: Contract

Overview

Our client, a leading banking institution in Canada, is seeking to hire a Customer Service Professional - Bilingual IIIX (8 positions). This is a contract role for 1 year with potential extension or conversion to permanent employment. The position is hybrid, requiring in-office presence on Tuesday, Wednesday, and Thursday at locations in Halifax Nova Scotia, Montreal Quebec, or Waterloo Ontario.

Schedule

Rotating work schedule to accommodate customer calls from various time zones, with start times between 8:00 am - 12:00 am AST / 7:00 am - 11:00 pm EST, Monday to Friday, and Saturday-Sunday from 9 am to 9 pm AST / 8 am to 8 pm EST. The role requires flexibility as client demand varies. During training, hours will be 8 am - 4 pm.

Job Responsibilities

Manage all aspects of customer service through inbound calls, emails, and outbound follow-ups related to the bank's products. Must demonstrate strong interpersonal, communication, and customer service skills.

Candidate Requirements

• Call center experience
• At least 3 years in customer service within contact centers, retail, or service industries
• Willingness to learn new applications and stay updated with product knowledge
• Strong technical, research, and multitasking skills
• Problem-solving and decision-making abilities
• Fluent in English and French

Nice-to-Have Skills

• Tech-savvy
• Experience in banking or financial institutions

Education

Bachelor's degree required

Soft Skills

• Ability to thrive in a fast-paced, changing environment with professionalism
• Quick learner and adaptable
• Team-oriented, supportive, and reliable in meeting KPIs

Application Process

Interested candidates should send their updated MS Word resume to [e-mail], mentioning "Customer Service Professional - Bilingual III" in the subject line. Additional roles are available at www.ifg-global.com.

For inquiries, please contact us.