Customer Service Pro - Tools, Repairs & Growth

TTI Group; Dartmouth; Hybrid; CAD 45,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Wellness program

RRSP with employer matching

Paid time off

Employee discounts

Recognition programs

Job summary

Milwaukee Tool is seeking a Customer Service Representative in Dartmouth, Nova Scotia to deliver best-in-class service to customers both in the showroom and remotely. You will handle phones, orders, tool check-in/out, inventory counts, and warranty assessments while maintaining strong product knowledge.

The role emphasizes a team-oriented, detail-driven approach with daily showroom merchandising, stock replenishment, and a Monday–Friday 8:00–4:30 schedule.

Qualifications

• Must possess effective business communication skills, initiative, and organizational skills.
• Outgoing – excels in end-user engagement and conflict resolutions.
• Strong computer skills and attention to detail; able to stay organized.

Responsibilities

• Deliver best-in-class service to our customers.
• Answer phones, place orders, log tools, perform inventory counts, assist walk-in customers.
• Maintain monetary transactions and record maintenance; assist with inventories.
• Prioritize in-branch repairs and conduct warranty assessments.
• Showroom merchandising and stock replenishment; maintain product knowledge.

Skills

Business communication

Organizational skills

Customer engagement

Conflict resolution

Computer skills

Attention to detail

Team player

Experience with electric tools

Education

High school diploma

Job description

Milwaukee Tool is seeking a Customer Service Representative in Dartmouth, Nova Scotia to deliver best-in-class service to customers both in the showroom and remotely. You will handle phones, orders, tool check-in/out, inventory counts, and warranty assessments while maintaining strong product knowledge.

The role emphasizes a team-oriented, detail-driven approach with daily showroom merchandising, stock replenishment, and a Monday–Friday 8:00–4:30 schedule.