Customer Service Representative - Milwaukee Tool

TTI Group; Dartmouth; Hybrid; CAD 45,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Wellness program

RRSP with employer matching

Paid time off

Employee discounts

Recognition programs

Job summary

Milwaukee Tool is seeking a Customer Service Representative in Dartmouth, Nova Scotia to deliver best-in-class service to customers both in the showroom and remotely. You will handle phones, orders, tool check-in/out, inventory counts, and warranty assessments while maintaining strong product knowledge.

The role emphasizes a team-oriented, detail-driven approach with daily showroom merchandising, stock replenishment, and a Monday–Friday 8:00–4:30 schedule.

Qualifications

• Must possess effective business communication skills, initiative, and organizational skills.
• Outgoing – excels in end-user engagement and conflict resolutions.
• Strong computer skills and attention to detail; able to stay organized.

Responsibilities

• Deliver best-in-class service to our customers.
• Answer phones, place orders, log tools, perform inventory counts, assist walk-in customers.
• Maintain monetary transactions and record maintenance; assist with inventories.
• Prioritize in-branch repairs and conduct warranty assessments.
• Showroom merchandising and stock replenishment; maintain product knowledge.

Skills

Business communication

Organizational skills

Customer engagement

Conflict resolution

Computer skills

Attention to detail

Team player

Experience with electric tools

Education

High school diploma

Job description

## Customer Service Representative - Milwaukee ToolApply: Dartmouth, Nova Scotia: Full time: Posted Today: R78221At TTI, people come for the opportunity and stay for the culture!**Job Description:****Customer Service Representative****Techtronic Industries Inc. | Milwaukee**Full-Time | Permanent | 50 Akerley Blvd Unit 2, Dartmouth, NS | E1**About TTI Canada**Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like **Milwaukee****,**we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership. With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.**Position Description**We are looking for an enthusiastic and experienced individual to fill the role of Customer Service Representative at our Milwaukee Tool Factory Service Centre.The Customer Service Representative will be responsible for delivering best in class service to all our customers both internally and externally.A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.**What You Will Do*** Deliver best-in-class service to our customers* Perform counter procedures including answering phones, placing orders, logging in tools, completing inventory counts, and assisting walk-in customer traffic* Maintain monetary transactions, record maintenance, and assist with inventories as required.* Prioritize in-branch repairs* Conduct warranty assessments and instant tool replacements* Showroom merchandising and stock replenishment* Continuously develop and maintain strong product knowledge**What You Will Bring*** Must possess effective business communication skills, initiative, and organizational skills* Outgoing – excels in end-user engagement and conflict resolutions* Strong computer skills* Strong attention to detail and ability to stay organized* Team-oriented and capable of working independently* Experience with electric tools is a strong asset* High school diploma**What You Will Get*** Competitive base salary - $45,000 - $46,000 Annually* Health Benefits Coverage, including $500 annual Wellness Program* Registered Retirement Savings Plan with Employer Matching Contributions* Paid time off and employee discount programs* Employee recognition and incentive programs, plus award-winning culture!* Monday-Friday, 8-4:30pm schedule**Visit our:** **Company Website****,** **LinkedIn** **and** **Instagram** **today** *Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.*