Tools Customer Service Rep - Warranty & In-Store

TTI Group; Saskatoon; Hybrid; CAD 45,000 - 46,000; Full time

Benefits offered by this job

Health Benefits Coverage

Registered Retirement Savings Plan

Paid time off

Employee discount programs

Employee recognition and incentive

Job summary

TTI Canada in Saskatoon is seeking a Customer Service Representative for our Milwaukee Tool Factory Service Centre. You will deliver best-in-class service to both internal and external customers, handle counter procedures, orders, and inventory, and support showroom merchandising and stock replenishment.

The successful candidate will have strong communication, initiative, organization, and attention to detail; experience with electric tools is a strong asset, and a high school diploma is

Qualifications

• Must possess effective business communication skills, initiative, and organizational skills.
• Outgoing – excels in end-user engagement and conflict resolutions.
• Strong computer skills.
• Strong attention to detail and ability to stay organized.
• Team-oriented and capable of working independently.
• Experience with electric tools is a strong asset.
• High school diploma.

Responsibilities

• Deliver best-in-class service to our customers.
• Perform counter procedures including answering phones, placing orders, logging in tools, completing inventory counts, and assisting walk-in customer traffic.
• Maintain monetary transactions, record maintenance, and assist with inventories as required.
• Prioritize in-branch repairs.
• Conduct warranty assessments and instant tool replacements.
• Showroom merchandising and stock replenishment.
• Continuously develop and maintain strong product knowledge.

Skills

Business communication

Customer engagement

Computer skills

Attention to detail

Team player

Experience with electric tools

Education

High school diploma

Job description

TTI Canada in Saskatoon is seeking a Customer Service Representative for our Milwaukee Tool Factory Service Centre. You will deliver best-in-class service to both internal and external customers, handle counter procedures, orders, and inventory, and support showroom merchandising and stock replenishment.

The successful candidate will have strong communication, initiative, organization, and attention to detail; experience with electric tools is a strong asset, and a high school diploma is