Customer Service Representative - Milwaukee Tool

Techtronic Industries Canada Inc.; Dartmouth; On-site; CAD 45,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Wellness program

RRSP matching

Paid time off

Employee discounts

Recognition programs

Weekday schedule

Job summary

Techtronic Industries Canada Inc. is seeking a Customer Service Representative at the Milwaukee Tool Factory Service Centre in Dartmouth, NS. You will deliver best-in-class service to customers, handle phones, process orders, log tools, and assist walk-in traffic with a team-focused approach.

The ideal candidate has strong communication, organization, and computer skills; familiarity with electric tools is a plus; a high school diploma is required. Monday–Friday, 8:00–4:30.

Qualifications

• Must have strong business communication skills and initiative.
• Excellent organization and attention to detail with a team mindset.
• Outgoing personality with excellence in end-user engagement and conflict resolution.
• Solid computer skills and ability to learn tools-based systems.
• Experience with electric tools is a strong asset.
• High school diploma is required.

Responsibilities

• Deliver best-in-class service to our customers.
• Answer phones, place orders, log tools, and assist walk-in traffic.
• Maintain monetary transactions, records, and inventory as needed.
• Prioritize in-branch repairs and conduct warranty assessments.
• Assist with showroom merchandising and stock replenishment.
• Develop and maintain strong product knowledge.

Skills

Business communications

Initiative

Organizational skills

Outgoing

Computer skills

Attention to detail

Team oriented

Electric tools experience

High school diploma

Tools

Windows/Office suite

Job description

At TTI, people come for the opportunity and stay for the culture!

Job Description: Customer Service Representative Techtronic Industries Inc. | Milwaukee® Full-Time | Permanent | 50 Akerley Blvd Unit 2, Dartmouth, NS | E1

About TTI Canada Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership. With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

Position Description We are looking for an enthusiastic and experienced individual to fill the role of Customer Service Representative at our Milwaukee Tool Factory Service Centre. The Customer Service Representative will be responsible for delivering best in class service to all our customers both internally and externally. A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.

What You Will Do

• Deliver best-in-class service to our customers
• Perform counter procedures including answering phones, placing orders, logging in tools, completing inventory counts, and assisting walk-in customer traffic
• Maintain monetary transactions, record maintenance, and assist with inventories as required
• Prioritize in-branch repairs
• Conduct warranty assessments and instant tool replacements
• Showroom merchandising and stock replenishment
• Continuously develop and maintain strong product knowledge

What You Will Bring

• Must possess effective business communication skills, initiative, and organizational skills
• Outgoing – excels in end-user engagement and conflict resolutions
• Strong computer skills
• Strong attention to detail and ability to stay organized
• Team-oriented and capable of working independently
• Experience with electric tools is a strong asset
• High school diploma

What You Will Get

• Competitive base salary - $45,000 - $46,000 Annually
• Health Benefits Coverage, including $500 annual Wellness Program
• Registered Retirement Savings Plan with Employer Matching Contributions
• Paid time off and employee discount programs
• Employee recognition and incentive programs, plus award-winning culture!
• Monday-Friday, 8-4:30pm schedule

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today. TTI actively promotes a strong corporate culture of respect and ethical integrity.

Our Values are our beliefs, principles and standards that do not change over time. Values are the resources we draw on when asked to make decisions. They form the groundwork for our ethical behavior. All that we do at TTI must be consistent with the values to which we subscribe.