Customer Service & Operations Specialist (12 month Contract)

DP World; Burnaby; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading global logistics provider is seeking a Customer Service and Operations Specialist in Burnaby, Canada. This role supports the Freight Forwarding team by coordinating seamless transportation solutions for ocean and air freight. The ideal candidate will have over 2 years of experience in the freight forwarding industry, ensuring compliance and delivering top-notch customer service. Skills in communication, teamwork, and problem-solving are essential, along with proficiency in freight forwarding platforms and MS Office.

Qualifications

• 2+ years of experience in the freight forwarding industry with focus on ocean and air freight.
• Strong knowledge of Canada's import and export regulations.
• Proactive team player with exceptional customer service skills.

Responsibilities

• Organize transportation for ocean and air freight.
• Manage shipments from start to finish, ensuring timely execution.
• Liaise between parties for status updates and resolve disputes.

Skills

Customer service

Freight forwarding experience

Communication skills

Problem-solving

Teamwork

Education

Graduate of an accredited freight forwarding program

Tools

Microsoft Office

Job description

Role Purpose:

The Customer Service and Operations Specialist supports DP World's Freight Forwarding team by coordinating seamless transportation solutions for ocean and air freight. This role offers an exciting opportunity to manage shipments, ensure compliance, and deliver top‑notch customer service in a fast‑paced and dynamic freight forwarding environment.

Key Responsibilities:

• Organizing of transportation with strong focus on ocean and air freight.
• Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, liaison between parties to provide status updates.
• Follow appropriate work instructions or checklist to create consistency and minimize errors.
• Enter shipment and bookings details into approved freight forwarding platforms in a timely and accurate manner, submit all required documentation from the system (i.e. Master, AES, ACI, EDI, booking confirmations, etc.) and create invoices.
• Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on‑time deliveries.
• Ensure safe transport execution in line with official requirements.
• Manage shipments from open to close – handle all day‑to‑day operational activities and close out the file in accounting.

Knowledge & Qualifications:

• 2 plus years working within the freight forwarding industry with a strong focus on ocean and air freight.
• Graduate of an accredited freight forwarding program (preferred) with strong day‑to‑day knowledge of the Freight Forwarding platforms.
• Comprehensive understanding and expertise in the application of Canada's import and export regulations.
• Proactive and collaborative team player with exceptional customer service skills.
• Effective verbal, written, and interpersonal skills and the ability to communicate with clients, carriers, other forwarders, and vendors.
• Knowledge and experience in PC and MS Office applications.
• Fluent in English.
• Previous Canadian work experience or experience working directly with Canadian industries.