(CAN) Customer Service Manager

Walmart; Winnipeg; On-site; CAD 20,000 - 28,000; Full time

Benefits offered by this job

Credit card services

Walmart Protection Plans

Charity initiatives

Discount programs

Job summary

Walmart Canada is seeking a Customer Service Manager in Winnipeg to lead front-end operations, delivering outstanding service and supporting a positive shopping experience. This role focuses on safety, loyalty, and compliance with company programs while guiding associates and optimizing store flow.

Ideal candidates will have strong leadership, communication, and problem-solving skills, with the ability to train teams and handle high-volume transactions in a fast-paced retail environment.

Qualifications

• Experience leading front-end retail teams and delivering strong customer service.
• Ability to train and develop associates on systems, procedures and safety requirements.
• Strong communication and problem-solving skills to resolve customer concerns.

Responsibilities

• Lead front-end operations to deliver exceptional customer service and drive loyalty.
• Ensure safety, security and emergency readiness in daily store activities.
• Oversee transactions, returns and exchanges in alignment with company guidelines.
• Provide training to associates on scanning accuracy, procedures and safety.
• Monitor associate coverage and support outlying registers to maintain flow.
• Promote and support company programs and initiatives (credit cards, protection plans, charity, discounts).
• Be flexible with shifts, including evenings, weekends and holidays as business needs dictate.

Job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you'll do...

• Safety, Security, and Emergency Readiness
  Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.
• Customer and Associate Support
  Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
• Front End Coverage and Operations
  Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.
• Associate Training and Development
  Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.
• Transaction Oversight and Compliance
  Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.
• EAS and Loss Prevention Support
  Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.
• Cash Management and Register Controls
  Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.
• Promote Company Programs and Initiatives
  Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.
• Flexibility (Availability/Work Schedule)
  Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.

Potential Challenges in this Role

• High Task Volume in a Fast-Paced Environment
  Manages overnight hours effectively and planning accordingly to stay energized and focused.
  Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
  Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
• Physical Demands
  Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
  Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

• Energetic, Fast-Paced Environment
  Thrive in a dynamic setting where every day brings something new.
• Appreciation for Your Efforts
  Your contributions are recognized and valued.
• Career Growth Opportunities
  Build your skills and advance your career with us.
• Meaningful Impact
  Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $17.35.

Le taux horaire minimum pour ce poste débute à 17.35.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

2370 MCPHILLIPS ST, WINNIPEG, MB R2V 4J6, Canada