Customer Service Manager (Front End Ops & Training)

Walmar; Golden Horseshoe; On-site; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada in Brampton, ON is seeking a Customer Service Manager to lead front-end operations, ensuring exceptional customer service and a positive shopping experience.

You will drive compliance with programs and standards, train associates, oversee transactions, and promote Walmart initiatives to customers and staff.

This role emphasizes safety, efficiency, and strong leadership in a fast-paced retail environment.

Responsibilities

• Safety, security, and emergency readiness duties on the front end.
• Customer and associate support to resolve issues and maintain a positive front-end experience.
• Front end coverage and operations: monitor staffing and assist with outlying registers.
• Associate training and development on systems, procedures, and programs.
• Transaction oversight and compliance: approve transactions and correct errors.
• EAS and loss prevention support: ensure alarms and logs are handled correctly.
• Cash management and register controls: opening/closing, cash levels, audits.
• Promote company programs and initiatives, including credit services and protection plans.
• Flexibility to work evenings, weekends, and holidays based on business needs.

Job description

Walmart Canada in Brampton, ON is seeking a Customer Service Manager to lead front-end operations, ensuring exceptional customer service and a positive shopping experience.

You will drive compliance with programs and standards, train associates, oversee transactions, and promote Walmart initiatives to customers and staff.

This role emphasizes safety, efficiency, and strong leadership in a fast-paced retail environment.