Front-End Leader: Customer Service & Store Ops

Walmar; Hamilton; On-site; CAD 25,000 - 32,000; Full time

Job summary

Walmart Canada in Hamilton, ON is seeking a Customer Service Manager to lead front-end operations, drive exceptional customer service, and support a positive shopping experience. The role focuses on compliance with company programs, loss prevention, and effective store operations to deliver a smooth, efficient customer journey.

You will train associates, oversee transaction processes, and promote Walmart programs while ensuring safety and proper cash handling.

Qualifications

• Experience leading front-end retail teams.
• Experience with cash handling and register controls.
• Knowledge of store operations and loss prevention procedures.

Responsibilities

• Lead front end operations to deliver exceptional customer service and support a positive shopping experience.
• Train and develop associates on systems, procedures, and programs.
• Oversee purchase, return, and exchange transactions and ensure compliance with company guidelines.
• Promote company programs and initiatives to customers and associates.

Skills

Customer service

Leadership

Cash handling

Operations management

Tools

POS system

EAS systems

Job description

Walmart Canada in Hamilton, ON is seeking a Customer Service Manager to lead front-end operations, drive exceptional customer service, and support a positive shopping experience. The role focuses on compliance with company programs, loss prevention, and effective store operations to deliver a smooth, efficient customer journey.

You will train associates, oversee transaction processes, and promote Walmart programs while ensuring safety and proper cash handling.