Front-End Operations Leader: Elevate Customer Experience

Walmart Canada; Delta; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager in Delta, BC to lead front-end operations and deliver exceptional service while supporting a positive shopping experience and customer loyalty.

The role emphasizes coaching associates, ensuring compliance with company programs, managing cash-handling and EAS processes, and promoting Walmart initiatives. This leadership position offers opportunities to impact store performance in a fast-paced retail environment.

Qualifications

• Experience leading customer service in a retail setting.
• Ability to train and develop associates.
• Strong communication and problem-solving skills.
• Knowledge of store operations and loss prevention basics.

Responsibilities

• Lead front-end operations to deliver exceptional service.
• Coach and develop associates through on-the-job training.
• Oversee transactions, returns, and cash handling controls.
• Ensure compliance with company policies and programs.
• Coordinate scheduling to maintain coverage during shifts.
• Promote Walmart programs and customer initiatives.

Skills

Leadership

Customer service

Operations management

Communication

Tools

POS systems

EAS systems

Cash handling procedures

Job description

Walmart Canada is seeking a Customer Service Manager in Delta, BC to lead front-end operations and deliver exceptional service while supporting a positive shopping experience and customer loyalty.

The role emphasizes coaching associates, ensuring compliance with company programs, managing cash-handling and EAS processes, and promoting Walmart initiatives. This leadership position offers opportunities to impact store performance in a fast-paced retail environment.