Front-End Operations Leader - Customer Service

Walmart Canada; Belleville; On-site; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada in Belleville, ON is seeking a Customer Service Manager to lead front end operations and deliver exceptional service while ensuring compliance with programs and standards. This role offers a dynamic, fast-paced retail environment with opportunities to enhance leadership and operational skills.

The position focuses on supervising customer service, coordinating front-end coverage, training associates, and promoting company initiatives.

Qualifications

• Age - 16 or older
• Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Responsibilities

• Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, handling down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.
• Handles customer and associate concerns professionally, providing guidance and support to resolve issues and maintain a positive front-end experience.
• Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and supports outlying registers to maintain efficient customer flow.
• Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.
• Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.
• Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.
• Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.
• Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.
• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs.

Job description

Walmart Canada in Belleville, ON is seeking a Customer Service Manager to lead front end operations and deliver exceptional service while ensuring compliance with programs and standards. This role offers a dynamic, fast-paced retail environment with opportunities to enhance leadership and operational skills.

The position focuses on supervising customer service, coordinating front-end coverage, training associates, and promoting company initiatives.