Customer Service Manager - Dynamic Retail Leader

Walmart Canada

Granby

On-site

CAD 26,000 - 32,000

Full time

4 days ago

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Job summary

Walmart Canada in Granby, QC is seeking a Customer Service Manager to lead frontline operations, deliver outstanding service, and drive customer loyalty. You will supervise front-end coverage, train associates, oversee transactions, and promote company programs while ensuring safety and compliance in a fast-paced store environment.

Flexibility is required for evenings, weekends, and holidays. The role emphasizes leadership, efficiency, and a strong focus on customer experience in a dynamic

Qualifications

Age - 16 or older
Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Responsibilities

Ensure safe work practices and emergency procedures are followed at all times.
Handle customer and associate concerns professionally to resolve issues.
Monitor Front End operations and coordinate breaks to maintain efficient flow.
Train associates on systems, procedures, and safety requirements.
Oversee purchases, returns, and exchanges per company guidelines.
Support EAS and loss-prevention processes and alarms.
Prepare registers for opening/closing and assist cashiers as needed.
Promote Walmart-sponsored programs and discount initiatives.
Be flexible with shifts, including evenings, weekends, and holidays.
Manage overnight hours and high task volume while staying energized.
Stand, bend, and lift up to 50 lbs as required.

Job description

Flexibility is required for evenings, weekends, and holidays. The role emphasizes leadership, efficiency, and a strong focus on customer experience in a dynamic

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