Customer Service & Front-End Operations Leader

Wal-Mart Canada Corp; Kemptville; On-site; CAD 2,108,000 - 3,003,000; Full time

Job summary

Walmart Canada Corp seeks a Customer Service Manager to lead front-end operations, deliver outstanding customer service, and support a positive shopping experience. You will drive loyalty, ensure program compliance, and mentor associates in safety and efficiency.

Responsibilities include supervising cash handling, coordinating coverage, and training staff on systems and procedures, with flexibility for evenings, weekends, and holidays. Minimum wage starts at 18.55 CAD per hour.

Qualifications

• Must be 16 years of age or older.

Responsibilities

• Oversee front-end operations to ensure smooth customer flow and service quality.
• Lead and train front-line associates on systems, procedures, and safety.
• Monitor register coverage, cash handling, and audit processes for accuracy.
• Support cashiers and associates with issue resolution and guidance.
• Ensure compliance with company programs, policies, and loss prevention standards.
• Promote Walmart programs and initiatives to customers and team members.
• Schedule shifts, including evenings, weekends, and holidays, to meet business needs.

Skills

Leadership

Customer service

Operations management

Training

Cash handling

Loss prevention

Tools

EAS system

POS

Job description

Walmart Canada Corp seeks a Customer Service Manager to lead front-end operations, deliver outstanding customer service, and support a positive shopping experience. You will drive loyalty, ensure program compliance, and mentor associates in safety and efficiency.

Responsibilities include supervising cash handling, coordinating coverage, and training staff on systems and procedures, with flexibility for evenings, weekends, and holidays. Minimum wage starts at 18.55 CAD per hour.