Front-End Customer Experience Manager

Wal-Mart Canada Corp; Sherbrooke; On-site; CAD 22,000 - 32,000; Full time

Job summary

Wal-Mart Canada Corp in Sherbrooke seeks a Customer Service Manager to lead front-end operations, ensuring a superior shopping experience and strong customer loyalty. You will guide associates, uphold safety standards, and drive process improvements in a fast-paced retail environment.

The role emphasizes leadership, training, and compliance with company programs. Availability includes evenings and weekends, with a minimum starting wage of CAD 19.55 per hour, reflecting local market norms.

Qualifications

• Age 16 or older

Responsibilities

• Lead front end operations to deliver exceptional customer service.
• Ensure compliance with company programs and operational standards.
• Coordinate breaks and coverage to maintain smooth customer flow.
• Train associates on systems, procedures, discount programs, and safety.
• Oversee purchases, returns, and exchange transactions with accuracy.
• Support loss prevention and EAS procedures to deter shrink.
• Assist with cash management and register controls.

Job description

Wal-Mart Canada Corp in Sherbrooke seeks a Customer Service Manager to lead front-end operations, ensuring a superior shopping experience and strong customer loyalty. You will guide associates, uphold safety standards, and drive process improvements in a fast-paced retail environment.

The role emphasizes leadership, training, and compliance with company programs. Availability includes evenings and weekends, with a minimum starting wage of CAD 19.55 per hour, reflecting local market norms.