Customer Experience Leader – Front End Ops

Walmart Canada; Campbell River; On-site; CAD 26,000 - 32,000; Full time

Job summary

Walmart Canada in Campbell River is seeking a Customer Service Manager to lead front-end operations and deliver exceptional service. The role focuses on safety, associate training, and efficient store execution in a fast-paced retail environment.

The position drives customer loyalty, ensures adherence to company programs, and supports a positive shopping experience for customers and staff alike.

Qualifications

• Customer service and leadership experience in a retail setting.
• Ability to manage front-end operations and train associates.
• Familiarity with cash handling and store procedures.

Responsibilities

• Ensures safe work practices and emergency procedures are followed at all times.
• Handles customer and associate concerns professionally to resolve issues.
• Monitors front end operations to ensure proper associate coverage and flow.
• Trains associates on systems, procedures, scanning and safety requirements.
• Oversees purchases, returns and exchanges and ensures processes follow guidelines.
• Maintains EAS systems functionality and loss prevention measures.
• Prepares registers for opening/closing and assists cashiers with changes.
• Oversees and promotes company programs and initiatives.
• Be open to varied shifts including evenings, weekends, and holidays.

Skills

Customer service

Leadership

Operations

Cash handling

Job description

Walmart Canada in Campbell River is seeking a Customer Service Manager to lead front-end operations and deliver exceptional service. The role focuses on safety, associate training, and efficient store execution in a fast-paced retail environment.

The position drives customer loyalty, ensures adherence to company programs, and supports a positive shopping experience for customers and staff alike.