Customer Service Associate – Customer Service Representative

Canadian Tire; Grande Prairie; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discount

On-site parking

Flexible work hours

Scholarship opportunities

Group benefit plan

Job summary

Canadian Tire is seeking a Customer Service Representative to support customers in a friendly, fast-paced setting. You will assist with inquiries, returns, exchanges and sales while working with a diverse team.

On-site responsibilities include operating the cash register and maintaining the service area. The role emphasizes strong communication, problem solving and a willingness to help customers in a family-oriented environment.

Qualifications

• Customer service experience required.
• Ability to work flexible shifts (days, evenings, weekends, holidays).
• Able to stay on feet for long periods and lift/carry items as needed.
• Good problem-solving and decision-making skills.
• Attention to detail in transactions and customer interactions.

Responsibilities

• Greet customers warmly in person and over the phone.
• Assist customers with inquiries, requests and concerns.
• Process returns and exchanges accurately.
• Operate cash register and related equipment.
• Maintain a clean and organized service area.
• Ensure Health and Safety regulations are followed.

Skills

Customer service

Shift work

Approachable

Problem solving

Physical stamina

Fast-paced work

Attention to detail

Cash register (asset)

Job description

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities:

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Customer service experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to operate cash register (asset)

Vacancy Type:

Existing

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.