Customer Service Analyst, AP

Insight Global; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading service provider in Calgary is seeking an AP Customer Service Representative to address complex escalated issues in Accounts Payable. The role involves collaborating with various stakeholders, utilizing ERP systems like SAP S4 and PeopleSoft, and maintaining communication regarding payment statuses. Candidates should possess 3-5 years of customer service experience and a solid understanding of the accounting life cycle. Strong communication skills are essential, and this opportunity offers a chance to work in a dynamic environment.

Qualifications

• 3-5 years of customer service experience.
• Strong understanding of the accounting life cycle and Accounts Payable.
• Experience using ERP systems such as SAP S4 or PeopleSoft.
• Excellent communication skills.

Responsibilities

• Support escalated AP Customer Service issues and collaborate with Tier 2 team.
• Proficiently use Accounts Payable systems to resolve escalated issues.
• Review aged open payables and request refunds from suppliers.
• Ensure timely transaction processing within corporate KPIs and SLAs.

Skills

Customer service experience

Understanding of accounting life cycle

Experience with ERP systems

Excellent communication skills

Tools

SAP S4

PeopleSoft

Job description

Job Summary

The AP Customer Service Representative supports the day-to-day delivery of escalated AP Customer Service issues, working closely with Nutrien’s Tier 2 team and other stakeholders to provide support for North America Downstream Accounts Payable that require higher level analysis and research to resolve.

Responsibilities

Become proficient with various Accounts Payable systems (SAP S4, PeopleSoft, TAP, etc.) and processes to fully support the resolution of escalated issues and better identify and research root cause.

Review aged open payables to determine why they haven’t cleared yet, including requesting refunds from suppliers and/or coordinating with Vendor Partners for key suppliers.

Work in TAP to ensure white glove transactions move through the system in a timely manner at the direction of internal Nutrien liaison to TCS.

Work in TAP to move DCNs to correct user based on requests from branch personnel or Nutrien AP team members.

Work towards resolution of escalated issues, working with various stakeholders including Nutrien and Managed Services Accounts Payable, and other internal and external stakeholders.

Research open items through accounting systems, identifying root causes of issues, and providing recommendations for resolution.

Work with other Accounts Payable functional teams to resolve issues in a timely manner.

Assist with critical business account issues in an expedited fashion, engaging appropriate personnel.

Work within stated internal KPIs and SLA, where applicable.

Responsible for understanding process flows by function and interactions between Managed Services and Nutrien.

Communicate promptly and professionally regarding status of invoices, check requests, and utility payments and with internal users and Managed Services regarding Accounts Payable processing questions and issues.

Any other job responsibilities as required at the Company’s discretion.

EEO Statement

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 3-5 years of customer service experience
• Strong understanding of the accounting life cycle and Accounts Payable
• Experience using ERP systems such as SAP S4 or People Soft
• Excellent communication skills