Customer Service Agent (PT)

Jazz Aviation LP; Prince George; On-site; CAD 30,000 - 60,000; Part time

Job summary

A Canadian airline is seeking a part-time Customer Service Agent in Prince George. The role involves greeting passengers, assisting with check-in, and providing outstanding customer service. Applicants should have at least one year of customer service experience and a high school diploma. Bilingual candidates are preferred, and a training course will be provided upon hiring. The position offers opportunities for transfer to other locations and career advancement.

Benefits

Special rates on airfare

Car rentals

Hotel accommodations

Vacation packages

Cruises

Qualifications

• Must have a minimum one year of customer service experience.
• Demonstrated ability to work varying shifts and handle tight deadlines.
• Bilingualism is required in some stations; indicate if bilingual.

Responsibilities

• Greet and assist passengers at check-in and boarding.
• Make reservations using an airline computer system.
• Handle customer inquiries and complaints.

Skills

Customer service experience

Effective decision-making skills

Verbal and written communication skills

Judgment and problem-solving ability

Education

High school diploma or equivalent

Post-secondary courses in travel and tourism

Tools

Airline reservation system

General computer skills

Job description

Overview

Jazz was voted one of Canada’s Best Diversity Employers and one of Canada’s Top Employers for Young People. As a Jazz Customer Service Agent, you will be part of a team professionally representing Air Canada Express. In the course of a day, you will greet passengers and assist them with check-in and bag tagging via our web-based computer system, and you will facilitate the boarding and deplaning of Air Canada passengers at your station. The airport environment can be fast-paced during aircraft arrival and departure periods; safety and customer service are our top priorities. You may be asked to lift a suitcase or push a wheelchair. Perks for you and your immediate family members include special rates on airfare, car rentals, hotel accommodations, vacation packages and cruises. You may transfer to other Canadian locations when positions are open, or pursue a management career path.

Our Customer Service Agent explains why she is passionate about her work:

"Meet Kamaljeet, Customer Service Agent"

Purpose Of Position

To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities

• Using an airline computerized system: make reservations and assess fares.
• Ticketing and complete daily sales reports.
• Passenger check-in.
• Check, weigh the baggage, calculate any excess baggage charges and process payment.
• Make general passenger announcements.
• Liaise with external and internal customers (e.g., ramp agent, flight crew, dispatch).
• Provide outstanding customer service by answering general inquiries at the airport.
• Assist passengers requiring special handling.
• Handle and resolve customer complaints.
• Departure gate customer service and boarding, and provide assistance to passengers to and from aircraft.
• Perform duties in accordance with established policies and procedures with safety as a priority for self, co-workers and customers.
• Other related duties as assigned.

Depending On The Base

• Cargo processing.
• Handle missing baggage and damaged baggage claims.
• Jet-way operation.
• Conduct radio communications with aircraft and record flight information.

Qualifications

• High school diploma or equivalent.
• Previous airline experience or post-secondary courses in travel and tourism are definite assets.
• Minimum one (1) year of customer service experience.
• General computer experience including typing and internet navigation; experience with an airline reservation system is an asset.
• Demonstrated judgment, problem-solving ability and effective decision-making skills.
• Excellent interpersonal, verbal and written communications skills.
• Ability to work varying shifts, handle tight deadlines, and prioritize multiple tasks.
• If hired, must successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
• English language required.
• French language is considered an asset.
• Note: Bilingualism is required in some stations. Please indicate on your application and resume if you are bilingual in English and French.

We strive to make our workplace accessible for people with disabilities. If you would benefit from an accommodation during the recruitment process, please let us know at [e-mail].

Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. We celebrate diversity and value the uniqueness of each individual. We empower our people to foster an inclusive culture with safe workspaces where everyone can be their authentic self. Meeting the needs of diverse passengers is critical to our success and we recognize the importance of a workforce that reflects the communities we serve.

Apply by Date

Sep 25, 2025

Primary Location

CA-BC-Prince George

Schedule

Part-time

Job Type

Permanent

Shift

Shift Work