Customer service agent

JobsMedia.io; Montreal (administrative region); On-site; CAD 34,000 - 42,000; Full time

Benefits offered by this job

Dental plan

Disability benefits

Health care plan

Paramedical services coverage

Vision care benefits

Free parking available

Work Term: Permanent

Work Language: Bilingual

Hours: 40 hours per week

Job summary

JobsMedia.io is seeking a customer service associate to handle inquiries, resolve complaints, and process refunds and credits. You will explain services offered, issue receipts, and collect relevant information to provide meaningful information and services.

Strong communication and multitasking abilities are essential. The role involves 40 hours per week in an urban, private-sector setting with bilingual work language and opportunities for growth.

Qualifications

• No degree required; company provides training and support.
• No experience required; training will be provided.
• Position involves handling customer complaints and inquiries.

Responsibilities

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, inquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments

Skills

Attention to detail

Punctuality

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Organized

Reliability

Team player

Initiative

Judgement

Ability to multitask

Dependability

Honesty

Quick learner

Education

No degree, certificate or diploma

Tools

MS Excel

MS Word

MS Outlook

MS Windows

ERP software

Job description

Experience

• Experience: No experience (will train)
  

Education

• Education: No degree, certificate or diploma
• Experience: No experience (will train)
  

Work setting

• Urban area
• Private sector
  

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
  

Computer and technology knowledge

• Enterprise resource planning (ERP) software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
  

Work conditions and physical capabilities

• Attention to detail
• Walking
  

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner
  

Employment terms options

• Day
  

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits
  

Financial benefits

• Life insurance
  

Other Benefits

• Free parking available
• Work Term: Permanent
• Work Language: Bilingual
• Hours: 40 hours per week