Customer service agent

ServiceOntario Centre (Privately Operated); Vaughan; On-site; CAD 36,000 - 48,000; Full time

Job summary

ServiceOntario Centre (Privately Operated) in Vaughan is seeking an entry-level customer service representative to respond to inquiries and provide information to clients. The position requires no degree and offers on-the-job training in a fast-paced private-sector environment.

Responsibilities include answering inquiries, handling payments, and performing general office tasks. The role is full-time, 44 hours per week, with work primarily in English.

Qualifications

• No degree required; employer will train.
• No prior experience needed; willing to train entry-level candidates.
• Ability to communicate clearly and work in a team.

Responsibilities

• Answer inquiries and provide information to customers.
• Obtain and examine information to assess client feedback and questions.
• Perform general office duties and receive payments.
• Answer clients' inquiries and provide information.

Skills

Customer service

Communication

Teamwork

Reliability

Punctuality

Education

No degree required

Job description

• Education: No degree, certificate or diploma
• Experience: No experience (will train)

Asset languages

• Italian

Work setting

• Private sector

Tasks

• Answer inquiries and provide information to customers
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive payments
• Answer clients' inquiries and provide information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Efficient interpersonal skills
• Reliability
• Team player

Screening questions

• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

• Day
• Weekend
• Work Term: Permanent
• Work Language: English
• Hours: 44 hours per week