customer service agent

Price Group Corp.; Mississauga; On-site; CAD 38,000 - 48,000; Full time

Job summary

Price Group Corp. in Mississauga on-site is seeking a detail-oriented office professional to handle inquiries, coordinate communications, and maintain records. This role is within a retail/wholesale establishment/distribution centre and requires 1 year to less than 2 years of experience.

You will address customer complaints, process billing for services, and support day-to-day office tasks in a fast-paced environment. A criminal record check is required.

Qualifications

• 1 year to less than 2 years of experience.
• On-site position; no remote work.
• Criminal record check required.
• Attention to detail and ability to work in a fast-paced environment.

Responsibilities

• Answer written and oral inquiries.
• Coordinate special publicity events and promotions.
• Gather, research and prepare communications material.
• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Arrange for billing for services.
• Maintain records and statistics.
• Obtain and examine information to assess client feedback and inquiries.
• Perform general office duties.
• Receive and log complaints.
• Explain procedures, risks and benefits to clients.
• Maintain and manage digital database.
• Consult with clients after sale to provide ongoing support.

Skills

Attention to detail

Communication skills

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Retail/wholesale establishment/distribution centre

Responsibilities

Tasks

• Answer written and oral inquiries
• Co-ordinate special publicity events and promotions
• Gather, research and prepare communications material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Bending, crouching, kneeling
• Repetitive tasks