Customer service agent

T.Litzen Sports Ltd.; Eastern Ontario; On-site; CAD 21,000 - 26,000; Full time

Job summary

T.Litzen Sports Ltd. in Ontario is seeking a customer-focused retail associate to assist customers, process transactions, and maintain store presentation at the physical location.

The role emphasizes strong communication, reliability, and ability to handle fast-paced environments with attention to detail while delivering excellent service and timely receipts.

Qualifications

• College/CEGEP or equivalent experience for the role.
• Experience an asset.
• On-site position with no remote work option.

Responsibilities

• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Explain the type and cost of services offered.
• Issue receipts and other forms.
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties.
• Sell merchandise.

Skills

Punctuality

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Organized

Reliability

Team player

Initiative

Education

College/CEGEP

Or equivalent experience

Job description

Overview

Languages

English

Education

• College/CEGEP
• or equivalent experience

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Retail/wholesale establishment/distribution centre

Responsibilities

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Sell merchandise

Additional information

Transportation/travel information

• Own transportation
• Own vehicle

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative