Customer service agent

IMP Aerostructures; Amherst; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Health care plan

Dental plan

Vision care benefits

Disability benefits

RRSP

Free parking available

Job summary

IMP Aerostructures à Amherst, Nouvelle-Écosse, recherche un agent(e) au service client pour répondre aux demandes écrites et orales et traiter les réclamations dans un cadre industriel aérospatial.

Le poste exige une expérience de 3 à 5 ans et une formation College/CEGEP ou expérience équivalente; un travail 40 heures/semaine est proposé, avec conditions avantageuses et horaires variés.

Qualifications

• 3 years to less than 5 years experience

Responsibilities

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints
• Perform general office duties
• Receive and log complaints
• Sell merchandise
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Complete and process international purchase orders
• Review purchase order claims and contracts to determine compliance with company policy

Skills

Excellent oral communication

Excellent written communication

Client focus

Team player

Multitask

Punctuality

Attention to detail

Reliability

Fast learner

Education

College/CEGEP

Or equivalent experience

Tools

SAP (FI/CO / HR / MM / OT SD)

JD Edwards

ERP software

MS Excel

MS Outlook

MS Windows

MS Word

MS PowerPoint

MS Access

Database software

Inventory control software

Job description

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 40 hours per week
• Education:
• Expérience:

Education

• College/CEGEP
• or equivalent experience

Work setting

• Industrial plant
• Aviation/aerospace manufacturing

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Sell merchandise
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Complete and process international purchase orders
• Review purchase order claims and contracts to determine compliance with company policy

Computer and technology knowledge

• Database software
• Enterprise resource planning (ERP) software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• SAP (FI/CO / HR / MM / OT SD)
• MS Access
• MS PowerPoint
• JD Edwards
• Spreadsheet
• Electronic mail
• Inventory control software

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Are you currently a student?
• Do you have experience working in this field?

Experience

• 3 years to less than 5 years

Employment terms options

• Day
• Overtime available

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available