customer service agent

Transport Bourret inc.; Drummondville; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Health care plan

Disability benefits

Life insurance

Pension plan

Group insurance benefits

Free parking

Paid time off

Job summary

Transport Bourret inc. is seeking an on-site administrative professional in Canada to handle inquiries, perform general office duties, and support client communication. The role requires bilingual abilities and 1–2 years of relevant experience in a private transportation setting.

You will work in an urban environment, supporting daily operations, with a focus on customer service, accuracy, and reliable multitasking across office tasks and communications.

Qualifications

• Excellent oral communication is required.
• 1 year to less than 2 years of experience.
• Bilingual language ability.

Responsibilities

• Answer written and oral inquiries.
• Perform general office duties.
• Answer clients' inquiries and provide information.

Skills

Excellent oral communication

Attention to detail

Punctuality

Client focus

Efficient interpersonal skills

Reliability

Team player

Judgement

Ability to multitask

Quick learner

Education

No degree, certificate or diploma

Tools

Database software

Internet

MS Outlook

MS Word

MS Office

Electronic mail

Job description

• Excellent oral communication

Overview

Languages

Bilingual

Education

• No degree, certificate or diploma

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Urban area
• Private sector
• Transportation

Responsibilities

Tasks

• Answer written and oral inquiries
• Perform general office duties
• Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

• Database software
• Internet
• MS Outlook
• MS Word
• MS Office
• Electronic mail

Type of experience

• Call centre

Additional information

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Reliability
• Team player
• Judgement
• Ability to multitask
• Quick learner

Benefits

Health benefits

• Disability benefits
• Health care plan
• Paramedical services coverage

Financial benefits

• Group insurance benefits
• Life insurance
• Pension plan

Long term benefits

• Long-term care insurance

Other Benefits

• Free parking available
• Paid time off (volunteering or personal days)
• Travel insurance