Customer service agent

JobsMedia.io; Drummondville; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Free parking

Paid time off

Travel insurance

Permanent employment

Bilingual

40 hours/week

Job summary

JobsMedia.io is seeking a detail-oriented call centre associate in an urban, private-sector environment. You will answer written and spoken inquiries, provide information to clients, and perform general office duties to support daily operations.

The role expects 1–2 years of relevant experience. Strong communication, reliability, and multitasking skills are essential for success in a fast-paced setting.

Qualifications

• Experience: 1 year to less than 2 years in a call centre or similar setting.
• No degree required; relevant experience accepted in lieu of formal education.

Responsibilities

• Answer written and oral inquiries.
• Perform general office duties.
• Answer clients' inquiries and provide information.

Education

No degree

Tools

Database software

Internet

MS Outlook

MS Word

MS Office

Electronic mail

Job description

Experience

• Experience: 1 year to less than 2 years

Education and Experience

• Education: No degree, certificate or diploma
• Experience: 1 year to less than 2 years

Work setting

• Urban area
• Private sector
• Transportation

Tasks

• Answer written and oral inquiries
• Perform general office duties
• Answer clients' inquiries and provide information

Computer and technology knowledge

• Database software
• Internet
• MS Outlook
• MS Word
• MS Office
• Electronic mail

Type of experience

• Call centre

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Reliability
• Team player
• Judgement
• Ability to multitask
• Quick learner

Employment terms options

• Day

Health benefits

• Disability benefits
• Health care plan
• Paramedical services coverage

Financial benefits

• Group insurance benefits
• Life insurance
• Pension plan

Long term benefits

• Long-term care insurance

Other Benefits

• Free parking available
• Paid time off (volunteering or personal days)
• Travel insurance
• Work Term: Permanent
• Work Language: Bilingual
• Hours: 40 hours per week