Customer service agent

T.Litzen Sports Ltd.; Hamilton; On-site; CAD 35,000 - 52,000; Full time

Job summary

T.Litzen Sports Ltd. in Hamilton, Ontario is seeking a Customer Service Representative to address customers' complaints, answer inquiries, and explain services offered. You will issue receipts and support daily office tasks in a retail/wholesale setting.

The role requires strong written and verbal communication, attention to detail, and the ability to multitask in a fast-paced environment with tight deadlines. English communication essential.

Qualifications

• Education: College/CEGEP.
• Experience: Experience an asset or equivalent.
• Retail/wholesale environment experience is relevant.

Responsibilities

• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Explain the type and cost of services offered.
• Issue receipts and other forms.
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints.
• Perform general office duties.
• Sell merchandise.

Skills

Customer service

Written communication

Oral communication

Attention to detail

multitask

Education

College/CEGEP

Job description

• Education: College/CEGEP
• Experience: Experience an asset
• or equivalent experience

Work setting

• Retail/wholesale establishment/distribution centre

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Sell merchandise

Transportation/travel information

• Own transportation
• Own vehicle

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Employment terms options

• Day
• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week