Apprentice Customer Service Representative

Placements24; Kimberley; On-site; CAD 32,000 - 48,000; Full time

Job summary

Placements24 in Kimberley is seeking an Apprentice Customer Service Representative to join our support team. This role provides a solid foundation for a career in customer service, with hands-on training in assisting clients across multiple channels.

You will respond to inquiries, learn product details, log interactions, and contribute to smooth, empathetic service delivery in a collaborative office environment.

Qualifications

• Excellent communication and active listening skills.
• Patience, empathy, and a customer-centric attitude.
• Basic computer proficiency and ability to learn new software.
• Strong problem-solving skills and ability to multitask.
• A positive attitude and willingness to learn.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, guiding customers towards solutions.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Maintain accurate records of customer interactions and transactions.
• Assist in identifying customer needs and suggesting appropriate resolutions.
• Contribute to improving customer service processes and efficiency.

Skills

Communication

Active listening

Empathy

Computer basics

Problem solving

Job description

About the Role

Our client is searching for an empathetic and customer-focused Apprentice Customer Service Representative to join their support team in Kimberley . This role provides an excellent foundation for a career in customer service, offering comprehensive training and direct experience in assisting clients. You will learn to handle customer inquiries, resolve issues, and provide exceptional support through various communication channels. This position requires your dedicated presence in the office to ensure effective teamwork and real-time customer support.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, guiding customers towards solutions.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Maintain accurate records of customer interactions and transactions.
• Assist in identifying customer needs and suggesting appropriate resolutions.
• Contribute to improving customer service processes and efficiency.

Requirements

• Excellent communication and active listening skills.
• Patience, empathy, and a customer-centric attitude.
• Basic computer proficiency and ability to learn new software.
• Strong problem-solving skills and ability to multitask.
• A positive attitude and willingness to learn.